- Purchase your block of hours from one of our plans.
- You will then get an email to confirm your purchase and instructions to reply to that email with whatever tasks you need done.
- We will keep track of time spent on your store and give you a detailed report on every task done.
- If you are unhappy with our service we offer you a refund. Simple!
FAQ
What is Wooassist and what can you do for me?
We are a premium support service that specializes in WooCommerce. We are not directly affiliated with the company behind WooCommerce but we have worked closely with several of their senior developers.
Our service is based on an on-going partnership with our clients wherein we handle the technical and/or routine aspects of owning an e-commerce store. From WordPress/WooCommerce technical customizations, to SEO, data entry and best practice advice, we take the pain out of owning an e-commerce store. Everything you need done for your e-commerce store but don’t have the time or expertise for, we will handle for you.
After I purchase, will service start immediately?
When you send us a message, we will respond as soon as we can within our core work hours of 11AM-11PM AEST (8PM-8AM EST) [Monday to Friday]. All tasks are queued as they come in, so the turnaround time will depend on the amount of work we have at a given time. On average, we are able to address small requests that can be done in under 3 hours within 1-2 days, while larger projects will be addressed within a proportionate length of time.
What if my task is urgent?
If your task is urgent, then you can use our priority service where we push your task to the top of our queue and you are billed for twice the time spent. Just add the word “PRIORITY” in the subject of your email.
What hours do we work? And do you work on weekends?
Our core work hours are 11AM-11PM AEST (1AM-1PM GMT) (8PM-8AM EST) . And we are only available on weekdays.
If I still have unused hours left in my account, can they be used for other tasks not initially agreed upon?
Yes. We only bill you for the exact time spent on a task. Any unused time can be used for other tasks for up to one year after purchase before they expire.
Can your team also provide training on how to use WooCommerce?
Yes, a lot of our clients make use of their hours with us to create detailed directions on how to use specific aspects of WooCommerce. We can also provide detailed technical advice on WordPress development. Furthermore, we also provide detailed documentation on every task done for our clients.
If my account has run out of hours and I need some minor changes/updates made, do I need to make a new purchase?
Yes, you will need to make a new purchase. But keep in mind that remaining time credits can still be used for other tasks for up to one year from the original date of purchase.
Can we arrange the billing after all the work is done?
No, we have a strict pre-paid package only policy.
Can you give a time estimate or quote before I buy a package?
No, however we do offer 2 hours free on your first order and with that time, we can assess your needs in-depth, come up with a time estimate and provide a valuable roadmap moving forward. We are only able to keep our prices so competitive because we don’t spend time doing work that doesn’t pay. When you get an estimate from someone, you are also paying for their time on all the estimates they have given where they didn’t get the job.
What are my options for payment?
We currently accept payments via Paypal including all credit cards accepted by Paypal.
Will I get a full refund if I am unsatisfied with your services?
If you are unsatisfied with the results of our work, just inform us within 48 hours of the task report and we will refund you in full with the time credits spent on that task along with the unused time credits.
Do you offer phone support?
We do not offer phone support but we do accept voice calls via Skype by appointment. Due to timezone differences, please note that we will only be able to schedule the calls from 11AM-11PM AEST.
In what ways can I communicate with you?
Our main method of correspondence with clients is email. But we also accept quick correspondence on Skype. If email is not preferable as a means of task management, we can arrange for a workspace to be created on Asana.
