What is the range of e-commerce tasks that Wooassist can do for me?
From development to SEO and data entry, we take the pain out of owning an e-commerce store. Everything you need done for your e-commerce store but don’t have the time for, we will handle for you.
Will your team also be available to provide me with instructions on using Woocommerce?
Yes, a lot of our clients use their hours for us to provide you with detailed directions on how to use WooCommerce. We also provide detailed documentation on every task done for you.
Are there options if I want to sign up for more than 40 hours?
No. We currently do not have pricing packages outside of the ones in the pricing page.
After I purchase, will service start immediately?
You can send your tasks immediately but please keep in mind that we are not yet a 24/7 service so we will only be able to attend to your issues in our core work hours of 11AM-8PM {AEST} {EST}.
Can I get an immediate response if I have any questionsabout the services being done on my site?
Yes. We will respond to your emails as soon as we can keeping in mind our core work hours of 11AM-8PM {AEST} {EST}.
If my account has run out of hours and I need some minor changes/updates made, do I need to make a new purchase?
Yes, you need to make a new purchase, we don’t do any free work even for minor changes.
Can we arrange the billing after all the work is done?
No, we have a strictly pre-paid package only policy.
Can you give a time estimate or quote before I buy a package?
No, however we do offer a credit on your first order and can use that time to make an estimate for you. We are only able to keep our prices so competitive because we don’t spend time doing work that doesn’t pay. When you get an estimate from someone you are also paying for their time for all the estimates they have given where they didn’t get the job.
What payment options do I have?
We currently accept all credit cards through Paypal.
Will I get a full refund if I am unsatisfied with your services?
Yes. If you are unhappy with our service, just inform us and we will refund you in full for that day’s work as well as any unused hours in your package.
