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You are here: Home / Archives for company development

Wooassist Team Retreat in the Beautiful Island of Bantayan

September 7, 2015 By John Leave a Comment

wooassist_team

When it comes to company retreats, I know what you’re probably thinking – trust falls and motivational speakers. Thankfully, our team-building trip goes far deeper than that. This is a company retreat designed by and for, the Wooassist team.

On August 15-18 2015, Wooassist conducted a team retreat together with its Managing Director, Nicholas Jones, in the beautiful island of Bantayan.

Bantayan_Island

Lead developer, Junix Villacorta says:

The idea started when Nick informed John and me that he will be coming to Cebu on August 15. I was the one who proposed the venue, as I have already been to Bantayan Island with my friends.

Why a Company Retreat?

Changing pace with a retreat is said to re-energize an organizational team, whether you’re running a company of five or 100. It encourages collaboration and strengthens internal bonds. We also had these goals in mind:

To improve communication. We wanted to break down barriers through group activities prepared by our Project Manager, John Gamor. By working through a task, the multiplicity of skills within the team is highlighted and the group learns new ways of working together.

John adds:

As a remote-team, I believe it is especially important for us to have these kinds of events from time to time to break off from the routinary days spent in front of the computer working at home.

wooassist_dinner

To work toward a shared goal. Each member of the team has a different key-performance metrics, and perceptions of a successful day.

Nick asked us to answer “What do you want Wooassist to be?” The activity helped us realize the true goals of the company 3 years from now, and the role of each member in achieving those objectives.

To create a stronger-knit team. We may interact with team members in Skype or Asana every day, but spending a couple days away with them, talking, eating and sharing a bike ride, brought us closer. It enhanced our trust and appreciation for one another.

A company retreat is an opportunity for us to meet in person, and know each other beyond just online correspondence.

Travelling to Bantayan Island

The travel to Bantayan was a memorable experience for us. We had to get up really early, around 5 am, to ride the first bus going to Hagnaya port, which was about 3-hours away. From there, we had a 1 hour boat ride to the island.

Junix shares his experience:

When we got to the municipality of Carmen, the bus stopped due to a broken engine. We were almost halfway. We had to wait for more than an hour for the next bus to arrive. When we got to the next bus, most of us had to stand for hours on the bus ride as no seats were available.

Port

Thankfully, we encountered no problems with the ferry ride to Sta. Fe. We were all seated properly and rested for the whole duration of the travel.

Company Retreat Activities

John and Junix prepared some events set-up to help facilitate social interaction. Most of the meals were also taken as a group, for light-hearted banter to ensue. Junix acted as our guide for the whole trip, and took care of our Sunday schedule.

The team decided to go to Ogtong Cave Resort. It has a white sand beach, just at the foot of coral rocks, putting the resort on an elevated position. Its cave is one of the most visited and interesting places to see in Bantayan.

cave_bantayan_island

Nick has this to share:

I chose the cave in the morning and kayaking and beach volleyball in the afternoon. It was a great day and I got to bond with the team through friendly banter, some more serious conversations, and generally just hanging out together in such a beautiful place.

Monday was the business part of the trip. The team got to business by discussing the company’s future plans, 3 years and 5 years from now. Nick’s piece was all about the business model and the different strategies we might take. Junix and John went on with creating more products for Wooassist, and hiring more employees.

Nick felt inspired that everyone was on the same page:

The culture of the team was much more focused on success and making Wooassist profitable and getting bigger and better clients than on the more social and community aspects of a company, while this wouldn’t work for a lot of companies, it seems to suit our personalities.

Wooassist Open Forum Session

For Monday’s afternoon session, the team planned on an open-forum activity, wherein each can air their grievances. The goal was to talk about any open conflicts and general impressions that they had with the rest of the team.

As Nick suggested, we had to write notes for each Wooassist member, and point out their strengths and weaknesses. As Nick would put it, we were very respectful to the absent team members and were honest about their assets and shortfalls and any challenges we had with them.

The team mostly had good things to say about each other, and some small criticisms were taken in constructively.

John shares:

You can’t be a Wooassist team-member if you get your feelings hurt every time someone criticizes you.

Here’s an interesting story from Nick:

Then it was my turn. I knew this would be hard for them, doing it to their boss. I got some compliments that they were grateful that I listened to their ideas, and gave them more freedom to work creatively.

I explained that my goal was to employ people smarter than myself and had achieved that goal. It wasn’t going to serve me to well to not listen to what these highly talented individuals had to say. John went out on a limb and said that he had found my harsh words hurtful at times, but now looking back is grateful I was so direct with him.

We left the meeting on quite a high. We had just admitted the best and worst of each other to work with and there was this big feeling of how grateful we all were to be working with each other, and how much we were looking forward to building Wooassist together in the future.

Enjoying Bantayan Island

We spent 4 days and 3 nights on the island of Bantayan. We hired motor bikes for a quick tour around the island, and spent time on different beach locations. More or less, the team is given free rein to relax and sort out any pent-up stress.

wooassist_retreat

bike_ride_bantayan_island

It was also a time for Nick to get used to the Filipino culture, including riding a bike ‘Filipino style’. Junix have chosen a great place for our retreat – white-sand beaches, breathtaking landscapes, historical caves, and amazing food!

For John:

This trip has surely been a refreshing and relaxing experience. And I also got to know Nick, Junix and Alfa better and have a better understanding with each other when it comes to work.

Conclusion

Junix was such a good host, helping us to learn about the Cebuano culture. He and his girlfriend Joy, gave us a really fun and exciting experience.

But of course, this retreat wouldn’t be possible without Nick, who made us realize how important it is to get to know each team member. It’s not enough to just look through their Asana profiles. It’s good to learn that we’re working towards the same goal – Wooassist’s success!

Filed Under: Wooassist News Tagged With: company development, outsourcing, Wooassist

What Sort of Company Do We Want Wooassist to Be?

September 7, 2015 By John Leave a Comment

August 21, 2015 – Wooassist had a team retreat on August 15-18 2015 in the beautiful island of Bantayan, Cebu. The 4-day event was filled with fun and games, but what made it special were important inputs from each team member.

Bantayan Island
Bantayan Island, Cebu

Faced with the question “What sort of company do we want Wooassist to be?” each team member, including Managing Director Nicholas Jones, shared their views and opinions. Now, we’ll get to see how the team envisions the company’s future 3 and 5 years from now.

More Products and Websites

The company’s Project Manager, John Gamor, decides on offering more products by 2017, stating that the year will be a much more critical period for Wooassist. He also adds that there is much potential for the company’s current business model of hourly support packages. He adds:

By January 2017, I envision Wooassist to have more products apart from the current hourly support packages. These could be productized services and/or themes and plugins and/or even something new we have yet to think of.

John
Project Manager, John Gamor

Managing Director Nicholas Jones agrees with John, saying that products seem to be the Holy Grail for many service companies:

Maybe we can have some success in this area, but I think it is best for us to treat it like a marketing exercise to demonstrate our expertise and get our name out there. If we get some traction with one of these then we can look to invest further.

By 2018, John believes that Wooassist would have multiple offers in different disciplines, such as theme/plugin development, complete website development, etc. For him, this could be the period that Wooassist finally gets its own physical office. Fast forward to January 2020, John states:

I envision for Wooassist to be known as one of the best WooCommerce and WordPress support teams, offering the full-package. I also predict a team of around 20 by 2020

More Clients and Employees

For Wooassist’s lead developer Junix Villacorta, the company will focus on more clients by 2018.

We will be handling 5 times the clients we have now, and 3 times the number of recurring customers with most of them buying the 40 hour or special package.

Junix foresees Wooassist to be a bigger company, with 4 times the number of employees we have now. And, there will be multiple groups of people handling different clients.

He further explains that the groups will be in tiers, wherein the higher tier groups will work for special clients. In addition, there will be a team dedicated to sales, speaking on the phone with clients. Nick prefers the developer/sales person to have a technical background since he will be selling a technical product. Nick adds:

We can look at adding someone from the Philippines, as well as our western sales/PR person, experienced with sales to the team, the project manager might fit this role, or we might find a developer that has these skills

Wooassist would have developed 10 products during this period, including plugins, themes, and website packages. This will provide the alternative income for the company. Junix points out:

We will have a lot of documented processes on the wiki, for tasks that we do most often for clients that will help new employees understand more on how we do things as a company.

For Junix, year 2020 will focus more on improving each team’s output, and the skills of individual employees. We will be using a better system to handle clients that is well-designed for our structure, task handling and reporting. Junix says:

We will have closer ties with Woothemes/Automattic, and we can help in development for WooCommerce. We will also have built more premium plugins, and a lot of free plugins available on the WP repo

Junix
Lead Developer, Junix Villacorta

Future of Wooassist for Nicholas Jones

Managing Director Nicholas Jones sees Wooassist big enough to support an organizational structure with dedicated project managers, sales manager and administration/financial manager. He foresees a team of about 35-40 Philippine staff, and maybe 1-2 US or Australian staff in a sales PR role. Nick adds:

How the team is made up, I don’t have any vested interest. Whether they are distributed all over the Philippines, or we have an office, I am happy with whatever is the most practical and cost effective. I imagine it will be a combination of both office and distributed.

Nick
Managing Director, Nicholas Jones

More so, Nick wants a turnover of around 1-1.5 million $US annually. He states that having around 40 staff, and a 1.2 million $US annual turnover, is something he can visualize and believe to be very achievable.

Nick also shares three major channels for Wooassist to achieve this goal:

  1. To get more successful online stores with bigger budgets.
  2. Focus on lower budget clients that need development work and struggle to find anyone else to work with.
  3. Move into the product space and sell themes, plugins, SaaS app or a combination of these.

Nick admits that he is leaning to #1. He believes that through hard work and a bit of luck, we will start to get some clients that sell closer to 1million dollars, through their online stores. He adds:

This is who we want, but to break through that we need to get more of these clients and then more will follow as we can build a reputation. We need a team large enough to always be able to take on new clients

Nick wants to continue to invest in content marketing by way of articles, themes, plugins and help in the support forums. He sees the team being involved in marketing, with an average of 20% of employee time spent on Wooassist marketing.

On a final note, Nick believes that online stores with bigger budgets have larger potential to make profit. These companies will be professional, and have a product and business model that can offer real value to their target market. He stressed:

These companies will treat us more like strategic partners rather than hired help

Wooassist Team
Wooassist Team in Bantayan Island, Cebu

Filed Under: Wooassist News Tagged With: company development, Wooassist

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