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You are here: Home / Archives for email marketing

How to Start an Email Marketing Campaign on WooCommerce from Scratch

April 30, 2018 By John Leave a Comment

How to Start an Email Marketing Campaign on WooCommerce from Scratch

Social media marketing is abuzz. But did you know that email marketing is more effective than social media? In comparison, email marketing gets an average click-through rate of 3.57% while you can only get a 0.07% click-through on Facebook. In this post, we’ll teach you how to start an email marketing campaign on WooCommerce.

Why Email Marketing Works?

More than 90% of consumers check their emails daily and 77% prefer email for marketing. Cold calls, text messages and even social media ads are considered intrusive. If you do good email marketing, you’ll have an email list of people that have already shown interest in what you offer.

Also, email is a platform that you own and you don’t need to abide by Facebook, Twitter and Google’s rules which regularly get updated.

Social Media Not Without Merit

While email marketing is more effective, social media marketing is not without merit. Social media will allow you to tap into the entire social media user base while email marketing entails that you build your own mailing list. Also social media can become a gold mine if you have what it takes to go viral.

How to Get Started on Email Marketing on WooCommerce

Have a Clear Goal

Before you go jump on email marketing, it’s important that you don’t jump in blind. You should have a clear goal in mind. What do you want to achieve with the emails that you will be sending out? Drive more traffic to your site? Promote your product? Increase sales? Keep your customers engaged? Send special offers? Whatever your goal is, it should be clear from the start.

Find a Platform to Use

There are plenty of platforms that you can use for email marketing but we’ll focus on MailChimp. MailChimp integrates well with WordPress and WooCommerce. To get started, you’ll need to create an account on MailChimp. Other well-known email marketing platforms are Active Campaign, AWeber, ConvertKit, ConstantContact, Drip and GetResponse.

SubscribeBuild Your Email List

Don’t be Lured into Buying Emails

The success of your email campaign depends a lot on how you build you email list. There are plenty of ways to build your email list. You might be tempted to take a shortcut and buy an email list from a shady company. Don’t do this, you’ll only get a list of emails that has been spammed endlessly and thus has lost any value.

Gathering Emails

Importing Emails You Already Have

If you already have a list of client emails, you can import this list to your MailChimp account. Make sure the people in your list have consented to receive emails from you.

Create an Email Opt-In Form

You can create an email opt-in form in a prominent area of your site. It can be your main call-to-action on your home page. You can add it to your side-bar. You can add it on the top-bar. Or you can choose to create a pop-up. Contrary to popular belief, pop-ups do work well when they are implemented properly. In fact, email opt-in pop-ups can drive up to 1,375% more email sign ups. Don’t spam your visitors with pop-ups. You can show them one pop-up every set number of days. You can show a pop-up when a visitor has spent a specific amount of time on your site. You can show a pop-up when your visitor has scrolled down to the end of your landing page. Getting the right timing to show a pop-up is critical.

Add Email Opt-In to Your Contact Form

Another way of building your list is by having your form contacts become a part of your list. Note that you must expressly indicate that you are going to add them to your mailing list. If you are using Contact Form 7, you can use the Contact Form 7 MailChimp Extension to automatically add form submission to your Mailchimp lists.

Add Email Opt-in to Your Checkout

You can also automatically add your new customers to your MailChimp list by adding an opt-in form at checkout. You can do this using the MailChimp for WooCommerce plugin. You can check out our post on how to set up email opt-in on WooCommerce checkout.

Create Your First Newsletter

Create Your First Newsletter

After you’ve determined your goal and gathered enough emails, you can get started on your first campaign. We’re not going to tell you how to create your campaign because that depends on your strategy but there are a few important pointers to keep in mind.

Optimize Your Campaign for Ease of Reading

Your campaign should be easy to read. Avoid big words that are difficult to understand. Simple words work best. Avoid using passive voice and adverbs. If your campaign is a mess and hard to read, people will not read it.

Optimize Your Campaign for Clicks on Your Call-to-Action

Make sure your call-to-action is clearly visible. If your campaign can’t encourage your email list to take action, then it is useless. Also, test that your campaign looks good on a mobile device. Many of your contacts will browse emails over their phone and if your call-to-action is not visible on mobile view, you will be losing out on a lot of clicks.

Make Sure Your Campaign is Relevant to Your Customers

If the campaigns you send out are not relevant to your email list, you’re risking your contacts unsubscribing from your campaign. People unsubscribe from email lists all the time. That’s to be expected. But if your unsubscribe rates are too high, MailChimp may put restrictions on your account. You can prevent this by not subscribing emails that did not agree to receive emails from you and sending them campaigns that are relevant to them.

When everything is set, get ready to send your first newsletter. After you’ve sent your campaign, what’s next?

Check Your Data

After you’ve sent your first newsletter, it’s time to look at your data. Most email marketing platforms will have built in analytics reporting. How many opened your emails and clicked, were converted and unsubscribed?

When you’ve sent your second newsletter, check your analytics data again and compare. Determine how you can improve your conversion rates. You can even split test your campaigns to see which works best and what are the best times for sending out your newsletters.

Got any questions about starting your own email marketing campaign on WooCommerce? Let us know in the comments.

Filed Under: How-To Articles Tagged With: ecommerce, email, email marketing, mailchimp, WooCommerce

How to Make Your WooCommerce Store GDPR-Compliant

June 18, 2018 By John Leave a Comment

How to Make Your WooCommerce Store GDPR-Compliant

The GDPR took effect on May 25. WooCommerce store owners are still scrambling to make sure that their sites are compliant with GDPR requirements. If you serve clients from the European Union, then it is imperative that you make your WooCommerce store GDPR-compliant. Don’t know what to do? Read on below.

What is the GDPR?

First off, a brief introduction about the GDPR. The General Data Protection Regulation (GDPR) is a new regulation in the European Union that sets out standards and regulations for data protection. Data protection reform was initiated way back in 2012 and the GDPR is one fruit of that labor. If you are interested in seeing the GDPR in its purest form, you can check out this link.

Why Comply with GDPR Regulations?

If you do not serve customers from the European Union, then there is no need for you to comply with GDPR regulations. Still, your customers will appreciate the gesture if you make an effort to comply. This shows that you value their data and privacy.

If you serve a specific country in the EU or serve a global audience, then you are covered by the GDPR. That means you may receive hefty penalties of up to €20 million if you are found to be in violation of its provisions.

How Can I Make My WooCommerce Store GDPR Compliant?

Due to harsh penalties, it is recommended to act to make your WooCommerce store compliant. We will now detail the tasks that you need to do to comply with GDPR regulations.

Step 1: Update Your Site

The first thing you should do is update your site. The latest versions of WordPress and WooCommerce have implemented features to be GDPR-compliant. WooCommerce now has a feature that allows users to export their data and delete their data. Site administrators are also granted tools to determine how long data will be retained as well as an option to delete user data. Don’t forget to back up your site and test updates on a development site before updating your live site. For more information on the changes relating to the GDPR, you can check out this post.

Other popular plugins that manage user data such as MailChimp and Google Analytics have also implemented measures to make their services GDPR-compliant.

Step 2: Secure Your Site

Another mandate of the GDPR is that store owners should make their site secure. One way of keeping your site secure is by using the HTTPS protocol. You’ll need an SSL certificate to use HTTPS. You can follow this guide on how to install an SSL Certificate on your WooCommerce store.

There are a few other things that you can do to increase the security of your WooCommerce store. This includes keeping your site updated or using a security plugin. You can check this blog post for other important security tweaks.

Step 3: Create Important Pages

You will need to create a Terms and Conditions page, a Privacy Policy page and a Cookie Policy page. We would still recommend consulting your legal department about creating these pages. If you already have these pages, you need to make sure that you add provisions specific to the GDPR.

Create a Terms and Conditions Page

You can create your own Terms and Conditions page or you can generate a terms and conditions page using this tool from Shopify. If you choose to generate a terms and conditions page, you’ll still need to tweak it. And make sure to add any specific terms and conditions unique to your business.

Create a Privacy Policy Page

You can create your own Privacy Policy page or you can download a template here that you can tweak depending on your needs.

Create a Cookie Policy Page

You can create your own Cookie Policy page or you can download this template and tweak it according to your needs.

Notes on Important Pages

After you’ve created all the pages above, you will need to ensure that these pages can be accessed from any page on your site. For this purpose, we recommend adding links leading to these pages on your WooCommerce store’s footer.

Step 4: Create a Data Breach Response Plan

As per GDPR requirements, you will need to detail how your organization deals with a security breach. You can download a template here. Populate it with pertinent information about your Security Incident Response Team and external contacts.

In case of a security breach, you must also inform all customers whose data may have been leaked. You will need to have a template ready for communicating the breach. You can download the email template here.

Step 5: Add a Cookie Notification Pop-Up

You might have noticed that most, if not all, websites that you visit now have a pop-up that declares that the site uses cookies. That’s because the GDPR also requires website to declare that they are using cookies to track user data. Implementing this is easy on WordPress. You can use the UK Cookie Consent plugin to create a cookie notification pop-up on your WooCommerce store.

Step 6: Ensure that Your Email Opt-in Forms are GDPR-Compliant

If you are using MailChimp, you will need to turn on the GDPR fields on your opt-in forms. Note that this does not make your opt-in forms GDPR-compliant. Rather, this is the first step to making your WooCommerce store GDPR-compliant.

You will still need to get consent from new contacts and existing contacts. You read that right. Even if users have already consented to receive emails from you prior to the GDPR, you will still need to get consent again. For more information on how to get consent, you can check out this article from MailChimp.

If you are using a different tool for your email marketing, you can check with your service provider. Check if they have made any changes to help you comply with GDPR.

Step 7: Ensure that the Plugins You Use are GDPR Compliant

To ensure that your plugins are GDPR compliant, you will need to do a plugin audit. This task may be tedious as you have to sift through all the plugins that you use. First, you’ll need to check if the plugins are still being updated by the plugin author. If that plugin author has not updated the plugin in months (or worse, years), then that’s a red flag. A plugin that is not being updated is a security concern and GDPR requires that websites need to be secure.

Once you’ve weeded out the outdated plugins, you’ll need to identify which plugins manage or use user data. Example of plugins that deal with user data are analytics plugins, contact form plugins, and opt-in form plugins. Check if the plugins that manage user data have taken steps to become GDPR compliant. If they have not, consider finding another plugin that is GDPR-compliant.

Final Notes

Doing all the steps above does not guarantee that your WooCommerce store will be fully GDPR-compliant. We still recommend seeking legal advice. If you need any help getting any of these tasks done, you can contact the Wooassist team and we should be able to help.

Do you have any other tips on how to make a WooCommerce store GDPR-compliant? Let us know in the comments.

Filed Under: How-To Articles Tagged With: email marketing, GDPR, mailchimp, security, WooCommerce, WooCommerce updates, WordPress updates

How to Recover Abandoned Carts in WooCommerce?

November 30, 2019 By John Leave a Comment

How to Recover Abandoned Carts in WooCommerce

It’s not uncommon for ecommerce shoppers to abandon carts. You may not know it, but your store might also be suffering from carts being abandoned. This problem can be addressed however. To start, you must determine why your customers abandon their carts.

Why online shoppers abandon carts and what you can do about it?

There are various reasons why online shoppers abandon their carts. We lay out the most common ones and what you can do to address them.

Checkout is Too Complicated

Your customers will nitpick and that is to be expected. When you make your customers jump hoops during checkout, you’re not doing them a favor. Your checkout should be quick and straightforward. If you must add some other stuff that will complicate checkout, consider if you can add it on the thank you page instead. The thank you page is the page where the customer is redirected to after making a successful purchase. If you need help tweaking your thank you page, the Wooassist team can help.

Users Need to Create an Account to Check Out

Internet users are already burned out having to create an account for each internet service that they use. Don’t add to that burden. Don’t force your customers to create an account if it’s not necessary. To enable guest checkouts on WooCommerce, go to your WordPress Dashboard, click on WooCommerce > Settings. Under the Account and Privacy tab, enable “Allow customers to place orders without an account”. You can tweak other account related settings here to your liking.

Too Many Checkout Form Fields

The default WooCommerce checkout page is good enough as it is. There is no need to add more fields unless necessary. If you’ve edited your checkout page before to add some unnecessary fields, look into it and consider removing it.

Unexpected Charges

Customers will abandon your checkout when they see the shipping fee. No one will force you to offer free shipping if it will make your business unsustainable. There are however some things that you can do to reduce abandoned carts as a result of shipping and other fees. People now are more accepting of shipping fees. For other fees, be transparent from the get-go. If you charge taxes, handling fees, and other fees, make it clear starting from the product page that you charge these fees. If they are suddenly greeted by these fees on checkout, it will look like unscrupulous practice.

Too Many Clicks to Checkout

Reducing cart abandonment is all about simplifying your product purchase process. Ideally, it should not take more than three clicks for a customer to check out. If it takes four clicks to check out, that is one click too many. Get rid of unnecessary barriers to completing checkout.

Don’t Make it Hard to Contact You

Some of your prospective customers will look for your contact details before they make a purchase. If they added a product to their cart but could not find your contact information or even a contact us page, there is a high likelihood that that user will abandon that cart. To prevent this from happening, make sure you have a contact us page. Even better, if you can add your email or phone number on your WooCommerce store’s header.

Payment Issues

Another common reason for abandoning shopping carts is payment issue. When the customer tries to pay for his/her order and it fails, you can bet that cart will be abandoned. The solution here is simple. Offer more than one mode of payment. Some common payment channels you can use are Paypal, Stripe, Authorize.net, Apple Pay, Amazon Pay, and Square.

Other Things You Can Do to Reduce Cart Abandonment

Show Security Certificates

To be able to sell your products or services online, you’ll need to be able to establish that you are trustworthy. You can show security certificates and security seals on your checkout page to improve your trust rating. Some security seals that you can add to your site as Norton, McAfee and TRUSTe.

Offer Free Shipping

Free shipping can significantly reduce your cart abandonment rates. However, not every business can make a profit when offering free shipping. As an alternative, you can offer free shipping when your customers meets a required minimum order value or quantity. This strategy can also help improve your average order value.

Offer a Money-Back Guarantee

Most consumer laws dictate that you should have a return policy anyway. So there’s no reason not to do it. Making your money-back guarantee known shows your prospective customers that you have faith in the quality of your product or service. Don’t worry about the people that might abuse your money-back guarantee. It hardly ever happens. And if it happens a lot, the problem might be your product.

Improve Your Page Load Speeds

If your site is slow, some of your prospective customers might get frustrated and abandon their carts. Make sure your site is fast.

How to Recover Abandoned Carts

There are many ways to recover abandoned carts. Some of the more common methods are remarketing and abandoned cart emails.

Using Remarketing to Recover Abandoned Carts

There are many platforms that you can use for remarketing. Essentially, remarketing works by saving a cookie on the user’s browser so you can show them your tailored ads. Neil Patel details how you can use remarking on Adwords to recover abandoned carts. Facebook is another platform that you can use for remarketing. SproutSocial details how to use remarketing on Facebook.

Using Abandoned Cart Emails to Recover Abandoned Carts

Abandoned cart emails send your customers a reminder email if they did not complete their purchase. For guest checkouts, this requires that the user must at least have entered his/her email address. This won’t be an issue if you require your customers to register before making a purchase. Do note however that requiring customers to create an account may hurt your conversion rates. There are a lot of abandoned cart email plugins that work for WooCommerce, you just have to find the plugin that works for your needs.

Recover abandoned carts and improve your sales by implementing these strategies. If you have any questions, you can post a comment below. If you need help setting up abandoned cart emails or anything else, you can send us email.

Filed Under: How-To Articles Tagged With: abandoned carts, checkout, checkout form, conversion optimization, email marketing, optimizations, remarketing, security, trust rating, WooCommerce, woocommerce checkout

How to Set up Abandoned Cart Emails in WooCommerce

May 15, 2018 By John Leave a Comment

How to Set up Abandoned Cart Emails in WooCommerce - Wooassist

You are losing money and you may not even be aware of it. According to data from the Baymard Institute, over 69% of shopping carts are being abandoned. Also, 57% of online shoppers have abandoned a shopping cart in the last 3 months stating various reasons. It may not always be your fault but you can do something about it.

Reasons for Cart Abandonment

The Baymard Institute has researched shoppers’ reasons for cart abandonment.

reasons for cart abandonment
Source: Baymard Institute

Many of the reasons customers cite for leaving carts can be addressed. It can be a simple matter of making it more convenient for your customers to check out or just being transparent about the fees that you collect. Sometimes, you just need to offer more payment options.

How to Reduce Cart Abandonment

Before we move on to how you can recover abandoned carts, it is important to address why carts are being abandoned. After all, it would be better if your customer didn’t abandon their carts in the first place.

Extra Costs Too High

Shipping fees and taxes go hand in hand with ecommerce. There is no way around it. But if your customers complain that your shipping fees are too high, you might have a problem. Have you considered using a different company that can offer more affordable shipping? Have you considered adding a shipping calculator to your WooCommerce store? Have you considered offering free shipping? If you can’t afford free shipping, you can also consider offering free shipping for a minimum order value.

Complicated Checkout Process

You should make it easy for your customers to buy your products. Don’t make them jump hoops. There are a few things that you can do to ease the checkout process. You can enable guest checkout, reduce checkout form fields, and make your checkout mobile-friendly. Put yourself in your customers’ shoes and try out your checkout process. Better yet, survey some of your customers and ask them for feedback.

Improve Your Trust Rating

One reason that customer’s abandon carts is that your ecommerce store has not shown that it can be trusted. What can you do to improve your WooCommerce’ store’s trust rating?

  1. Show your contact information.
  2. Add testimonials
  3. Install an SSL Certificate
  4. Add security seals
  5. Have a professional looking site
  6. Create a compelling about us page
  7. Increase your site’s security

Once you address these things, you should be able to see improved checkout completion. This doesn’t mean you’ll have zero abandoned carts. For your abandoned carts, you can still recover them through abandoned cart emails.

How to Recover Abandoned Carts in WooCommerce

Abandoned cart emails are easy to set up using a plugin. First thing that you need to do is install the WooCommerce Abandoned Cart plugin.

In your WordPress dashboard go to Plugins > Add New and search for WooCommerce Abandoned Cart.

WooCommerce Abandoned Cart plugin

After installing and activating the plugin, it will automatically bring you to the plugin’s Dashboard page.

To edit the plugin’s settings on your Dashboard, go to WooCommerce > Abandoned Carts.

WooCommerce Abandoned Cart Settings

In the settings page, you can change various plugin settings.

The first thing we need to do is edit the email template that will be sent to customers. To do this, click on the “Email Templates” tab. Here you can see the default email template. Hover on the existing template and click on “Edit”.

WooCommerce Abandoned Cart Edit Template

This will open a new page where you can edit and personalize the email that you want to send to your visitors that abandon carts.

After editing the template, click on “Update Changes” and click on the activate button.

Activate WooCommerce Abandoned Cart

That’s it. The plugin will now automatically send emails to visitors that abandon their carts which will help you recover these carts and increase your sales.

Additional Tips

If you want further increase your sales, you can also consider doing email marketing for WooCommerce. You can start by configuring WooCommerce to automatically add customer emails to your MailChimp lists. Or if you want more conversion optimization tips, you can also check out our conversion optimization infographic.

If you have any questions about setting up abandoned cart emails in WooCommerce, you can let us know in the comments.

Filed Under: How-To Articles Tagged With: conversion optimization, email, email marketing, plugins, shopping cart, WooCommerce

How to Set Up MailChimp Opt-In Form in WooCommerce Checkout

January 29, 2018 By John Leave a Comment

How to Set Up MailChimp Opt-In Form in WooCommerce Checkout

If your WooCommerce store is not set up to capture your customer’s emails, then you’re missing out on a lot of potential sales. According to data gathered by Campaign Monitor, transactional emails can help you generate up to 6 times more revenue. Your prospective customers are also five times more likely to see the emails you send out compared to when posting it on your Facebook. With increasing competition in Facebook post reach, email marketing is only becoming more lucrative. In this post, we’ll teach you how to set up MailChimp opt-in form in WooCommerce checkout so you can increase your conversion rates.

What Do You Need to Set Up Email Opt-in Forms in WooCommerce Checkout?

To get started with adding email-opt in forms to your WooCommerce store, you need two things. The first one is a MailChimp account. You can sign up to MailChimp for free and continue to use it until you exceed a thousand subscribers. At this point, you will need to purchase a plan. You can sign up for a MailChimp account here.

Once you’ve set up a MailChimp account, you will need to generate an API key which you will use to connect MailChimp to your WooCommerce store. To get your API key, log in to your MailChimp account and click on your name on the upper right corner and then click on Account; click on Extras and then on API keys. From here, you can copy the existing API key or create a new one. Save your API key for now. We’ll need this later.

The second thing that you need is the MailChimp for WooCommerce plugin which you can download here. You can also install the plugin from the Plugins page of your WordPress Dashboard. Once you install the plugin, make sure you activate it.

How to Set Up MailChimp for WooCommerce Plugin

After activating the plugin, head over to the Plugins page on your WordPress Dashboard and look for MailChimp for WooCommerce and then click on Settings.

On the Connect Tab, you will need to input your API key. If you followed the steps in the previous section, you should have your API key ready. Just input your API key in the API key field and click on “Save all changes”.

When that’s done, click on Store Setting and set your store information and then click on “Save all changes”.

The next step is to set up your subscriber lists. Click on List Settings and choose a list to sync with your WooCommerce store. You can also indicate whether you want to automatically subscribe your existing customers to your list.

If you want to switch to a different list, you will need to remove and reinstall the plugin.

You can also set other setting such as checkbox display options, subscription opt-in message, and the location of the opt-in checkbox form on checkout.

When that’s done, you can sync your list with your MailChimp account.

To view your site details and change other settings, you can log in to your MailChimp account, click on your profile name and click on “Connected Sites”.

Final Notes

Now that your store is set up to sync your customer’s emails to your MailChimp list, you can easily email them special offers and other deals to help boost your sales.

If you have any questions, let us know in the comments.

If you need help setting up the plugin on your WooCommerce store, you can contact us.

Filed Under: How-To Articles Tagged With: checkout, checkout form, conversion optimization, email, email marketing, mailchimp, plugins, WooCommerce

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