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On page SEO for Ecommerce: The Online Store Ultimate Guide

September 2, 2015 By John Leave a Comment

on-page-SEO

I know I need SEO, but I don’t know exactly what I need.

We have heard this statement several times. Entrepreneurs realize the value of SEO, but they don’t truly know how to do it for their e-commerce business.

Before embarking on optimizing on page SEO for ecommerce, it’s crucial to understand what you hope to gain.

In this article, you’ll learn about the following:

  • Understanding your SEO needs so you can focus on the most profitable areas
  • How SEO really works for E-Commerce Websites
  • Our 8 step technical On-Page SEO process to guarantee you more traffic.
  • Our 7 Step On-Page SEO guide to user experience and engagement

Most users prefer using Google because it returns the most relevant search results on the web – and by ‘users’, we mean your potential customers. This means that being ranked on the top pages allows online stores to receive more visitors and generate more leads.

So, how can you rank higher than your competitors on Google?

The answer is a well-rounded website. Whether you’re just getting started with a new online store, or improving an existing site, you need to step up your SEO game.

I. Understanding your SEO needs

SEO-success
SEO can help potential customers find your store in search results. Let’s say someone is looking for a product you’re selling. How can we make Google recommend your brand to that user, instead of another store? This is where SEO can help.

A. Business Goals

Your business goals should always come first. Do you want to increase conversion? Build brand or product awareness? If your business goals are clearly set, it will be easier to determine the SEO strategy that will best fit your needs.

B. Existing Performance

Look at your analytics data to assess the existing performance of your site. It will show your site’s traffic and conversion trends over the years, helping you understand what keywords you need to optimize for. We will show you exactly how to do keyword research shortly.

C. Resource Constraints

After looking at your analytics data, and knowing where you’re lacking, you’ll know how to fill in the gaps. Know where you need help, and it will make the SEO planning easier.

II. SEO Basics for E-commerce Websites

SEO-google

For an e-commerce site, driving relevant traffic to boost sales is crucial.

It’s critical for websites to appear on Page 1 of Google. Surprisingly, the top three organic positions alone receive 58.4 percent of all clicks from users.

CTR

Websites ranked number one received an average click-through rate of 36.4 percent. The second spot received a CTR of 12.5 percent, and number three had a share of 9.5 percent.

Do you want to know how to rank your e-commerce site? Read on.

A. Start your Research

On-page SEO work needs two types of research: Keyword and Competitor Research.

The primary objective of doing research is to identify the gaps between your site, and the sites that are doing better. Keep in mind that the market you are about to enter might already be well-served by savvy site owners.

1. Keyword Research

First of all, targeting the wrong keywords makes your campaign ineffective. It can lead to low quality traffic, and few conversions.

Go for keywords that are highly relevant to your brand or products. What terms are your ideal clients using when searching for your service?

You can use tools such as:

Google Keyword Planner (formerly the Keyword Tool)

keyword-tool

Übersuggest

ubersuggest

2. Competitor Research

Insightful competitor analysis

Insightful competitor analysis is an essential strategy to find out what rival e-commerce firms are doing. In SEO, you can track and analyze the performance of your competitors in relatively simple ways.

Which keywords are your main competitors going for?

List down the keywords which your competitors appear to be using with their SEO strategy. Check if they have higher Domain Authority and Page Authorities than you.

  • Domain Authority is a calculated metric for how well a given domain is likely to rank in Google’s search results. It is used to compare one site to another, or to track the strength of your website over time. It is scored on a 100-point, logarithmic scale.
  • Page Authority is a calculated metric for how well a given webpage is likely to rank in Google’s search results. It is also scored on a 100-point, logarithmic scale, and used to predict how well a specific page will rank on search engines.

If your competitors have higher DA’s or PA’s than you, contending against them will be very difficult. So, it may be a good idea to focus on other keywords or “longer tail” keywords instead.

You can use these tools to determine DA’s and PA’s:

MozBar

Allows for checking the SEO title and description your competitors use in their title tags.

moz-browser-extension

SEMrush

Allows for seeing what keywords your competitors are ranking for on both organic and paid search.

SEMRush

What is their site architecture like?

Try to look at the site architecture of competing sites, or the biggest companies in your industry. Pay special attention to popular products in a particular category, related products, top rated products, and recently viewed products.

site-architecture

Here’s why your site architecture is essential for organic traffic:

  • Google considers your site’s homepage the most authoritative page, so content closest to the homepage receives the most value.
  • By structuring your e-commerce store correctly, your main level navigation pages, such as the category pages, will contain a majority of your site’s authority.
  • Adding relevant, high-quality content to your main level navigation pages can increase conversion, page authority, and sub-category page’s authority.

B. Identify Current Problems

After discovering what keywords are going to make you the most profit comes auditing your site for problems.

404-error

1. Find site errors

Here are the top errors you’ll want to correct:

  • Redirecting any 404 pages to actual content
  • Changing 302 redirects to 301 redirects
  • Updating duplicate content pages, meta titles, and meta descriptions

The above mentioned are called HTTP status codes. These are three-digit numbers returned by servers that indicate the status of a web element.

404 HTTP status code

It can be shown as 404 Error, 404 Not Found, Error 404, 404 File or Directory Not Found, etc. This status code means that the server has not found anything matching the Request-URL. Or, simply the page you were trying to reach on a site couldn’t be found on their server, has been removed or does not exist.

Having lots of 404 pages will hurt your site in many ways. For instance, if a ranking page resolves to a 404 error, it might frustrate the user. This means you will be throwing away some earning potential. Google also counts it as a poor user experience. If you don’t fix the errors, Google will eventually remove that page from their index, which will eventually hurt your overall rankings.

302 Redirect HTTP status code

It’s also known as a temporary redirect. 302 should be put in place if you want to redirect visitors into another webpage, but you plan to bring the redirected page back after some time.

It’s not really recommended since it can hurt your site’s search engine visibility. While the redirected page will retain its page authority and traffic value, the temporary page won’t accumulate any. It’s often used to test a new page. You can gain client feedback without affecting the old page’s ranking.

301 Redirect HTTP status code

This refers to a permanent redirect from one URL to the other. All qualities of the redirected page will be passed on to the detour page. A 301 redirect is often implemented if one is ready to make a test page permanent. The old page will be removed from Google’s index, and the new one will replace it.

Without 301 redirect, the web authority which your previous domain collected will be thrown right out the window. Any inbound links earned will be lost, and you won’t get any SEO credit.

There are dozens of free online services that are capable of checking your website for errors, and finding ways of improving your web page.

Google Webmaster Tools, for instance, can help you identify any page or links with errors, scan for malware, find pages with short or missing titles, find duplicate meta tags, and much more.

2. Determine your site speed

Any delay is enough reason to make your customers leave. This converts to lost revenue, which can hurt your bottom-line.

One study revealed that 1 in 2 visitors will abandon a website that takes more than 6 seconds to load.

There are various tools to help you check your loading speed:

  • Yahoo! Y slow
  • Google Page Speed
  • Pingdom is the quickest and easiest one

pingdom-site-speed-test

For a more in-depth guide to how to speed up your site see our article here.

C. On-Page Optimization

On-page optimization includes all of the actions you take within your own web pages to help your site rank better.

Learn more about on-page optimization for your online store on the next step.

III. Optimizing On-page SEO Technical Factors

optimizing-on-page-SEO

If your online store is not optimized for both search engines and users, you have a small chance for success. On-Page SEO refers to the settings you can apply on the website so that it is optimized for search engines.

A. Why start with On-page SEO?

  • With On-Page SEO, you ‘speak’ the language of search engines. You can easily make them understand what your website is about.
  • On-Page SEO can make the users happy. It ensures that your website is setup correctly, which leads to a better user experience.
  • Before promoting your site through off-page SEO, you need to be sure that the website is optimized and is running smoothly.

If you don’t know the basics of on-page SEO, you have very little chance of securing top spots for competitive key phrases. Get it right and you’ll succeed on the search engines.

Here are the basic factors of on-page SEO:

1. Title Tag

Title tags or title elements define the title of a document. It should be an accurate and concise description of a page’s content.

title-tag

Place your main keyword and variations in the title tag of a page. Google would display around 70 characters of a title tag, or based on pixel width. You can preview how your title tags will appear like through Moz’s preview tool. Make sure to include your business name along with the main keyword phrase you are targeting.

2. Title Tag Optimization

Your site’s title has to be appealing enough for a user to want to find out more information.

title-tag-optimization

Things to include in your title:

  • Business Name: Aside from customers may search you by your brand name, it’s also important for breading purposes. In the example above, it’s Domino’s.
  • Keywords: Putting certain keywords in your title can help them rank, just don’t staff too many. Domino’s used ‘pizza delivery’.
  • Toll-free numbers: It helps your visitors to take a direct action, and makes your title look professional. Users are left with an impression of authenticity of the business.

B. Meta Descriptions

A meta description is the snippet of information below the link of a search result. It describes the contents of the page to the searcher, with the goal of convincing the searcher to click through to your website.

meta-description

They may not contribute as a ranking signal but meta descriptions can encourage people to want to visit your website. It describes your business and shows up in the search results page beneath the title tag. It should be well-written and approximately 156 characters.

Think of meta description as a sales pitch for what the landing page is about. Get practical instructions on how to update them using WooCommerce.

1. Meta Tags Optimization

As mentioned earlier, meta description is something that when done properly can urge users to check out your website.

meta-tag-optimization

Things to include in your Meta Description:

  • Selling Point: To get some advantage, write what your customers want to hear. For instance, a phrase like ‘affordable, all-natural coffee filters from only $3.99’ may result in more clicks.
  • Keywords: It will give you some advantage in Google’s relevancy algorithm.
  • Toll Free Numbers: If you don’t want to place it in your title tag, include it in your meta description instead. Again, it may help your visitors to take a direct action.

C. Heading Tags

Use headings correctly without over-optimizing them. Your main keyword should be in a H1 tag. Split sub-headings up with H2 and H3 tags. Only use the H1 tag once, and others can be used multiple times.

For more information of the correct use of when and how to use heading tags, check out How To Use H1-H6 HTML Elements Properly.

1. HTML Tags Optimization

The text inside your header tags is given very high importance by the search engine. They highlight certain parts of your website.

Header 1: Use it to define the most important section of your page. The H1 tag is an influential ranking factor, and an important signal to search engines as to what a page of content is about.

Header 2: Use it for sub-titles or important sections of your pages.

D. Content

Your content should be written primarily for users, and secondly for search engines. Make sure that the content on your homepage helps visitors learn more about your business, and the products you’re offering.

Use the keywords from your research, but make it look as natural as possible and easy to understand for the user.

Again, don’t forget to use H tags to break up your content into easy to digest sections.

E. URL Structure

Which has a more search engine friendly URL structure: “www.domain.com/page-name/” or “www.domain.com/index.php?id=1?” Obviously, the former makes more sense to both users and search engines.

Avoid having main pages sit too many directories deep in your site. Use hyphens rather than underscores. If you do make changes, implement 301 redirects from the old URL to the new. This way, your users won’t have to face 404 pages.

F. Keyword Optimization

Keyword stuffing is no longer acceptable. Maintain a balance between your keywords and your content.

1. Elements of Keyword Optimization:

  • Keyword Density: In SEO, keyword density is the measurement in percentage of the number of times a particular keyword or phrase appears compared to the total number of words in a page. It’s also an indicator whether your page is relevant to the targeted keyword. Yoast SEO plugin can help analyze keyword density.
  • Related Keywords: Related keywords are keywords of industries and markets that are closely or somehow related to your niche. It’s using related, but less obvious keywords to bring targeted, conversion-friendly traffic. LSI is smart enough to see ‘coffee filters’ is somehow closely related to tea and accessories for brewing. LSI Graph is a good tool to find LSI keywords.

LSI

  • Long Tail Keywords: These are longer and more specific keyword phrases that visitors are more likely to use. It’s about adding common words like ‘best’, ‘free’, ‘cheap’, or ‘top’ to your actual keywords. Long tail keywords can help you craft the kind of content that engages and inspires readers.

Long tail keywords have less competition, give more qualified leads, and improve head term rankings. According to a research by Statistica, 50% of your focus should be on long-tail keywords in order to achieve a successful On-page SEO.

G. Internal Link Optimization

Internal linking is when you link pages of your website to other pages within your website. It’s a process that involves optimizing internal links, in order for algorithms to determine the relevance of web page content.

internal-link-optimization

If you lack internal links, it will be difficult for Google to crawl and index deeper sections of your website.

1. Why are internal links important?

  1. Internal links improve your ‘link flow’ or page rank to individual pages on your site, helping them to rank better.
  1. The anchor text of links helps Google to understand the context of a webpage, and to rank better.
  • Anchor text: It’s what you call the clickable text in a hyperlink. A good anchor text includes the appropriate keyword to give the page it is linking to more relevant meaning.
  1. Internal links help Google Bots crawl and access different parts of your site, and also improve user experience.

H. Image Optimization

On-page images need to be optimized because search engines can’t read them. This means the web crawlers would only read the text.

1. Elements of Image Optimization:

  • Alt text: Try to move the mouse over an image on a website. If a short description appears, that is alternate text. You can use your relevant keywords as ALT text.
  • File name: Use meaningful file names for your images, such as ‘coffee-filter-basket.jpg’ instead of just ‘DSC1234.jpg’. Make sure the file name is relevant to the image.

IV. Optimizing On-Page SEO for User Experience and Engagement.

user-experience

Google has been updating its ranking factors consistently, and user experience and engagement have become one of them, especially for mobile. What links UX and SEO? It’s about attracting visitors and converting them into customers.

Once you create a great user experience, visitors would perceive your site positively which encourages sharing, return visits, bookmarking, and inbound links. These factors are signals recognized by the search engines, contributing to high rankings.

  1. Focus on designs that fit SEO principles – you need to maximize H1 and H2 titles, optimize menu names and functionalities, create a clear navigation path, and provide focused product names and descriptions.
  1. Call-to-action – CTA buttons or even links with CTA should be designed not only for user experience, but also linked to content and page elements optimized for SEO.
  1. Focus on quality – when talking about quality websites, user experience is also taken into account page speed, easy navigation, internal link structure, descriptive content, and page layout.

A. Engagement Metrics

As a search engine delivers a page of results to you, it observes how you engage with those results, measuring the success of the rankings in the process. Search engines are looking for that ‘long click’, wherein a user does not immediately return to the search page.

engagement-metrics

For instance, you click on the first link found on the SERP, then immediately hit the back button and clicked the second link. The search engine will interpret this as not being satisfied with the first result.

engagement-hits

1. How important is Time on Site?

Time on site or visit duration refers to how long a visitor stays on your website. Because Google wants to give their users the best experience, they actively measure user behavior to help shape their algorithm. If a user is spending a significant time on a site, interacting with it, and going deeper within the content, it means there is something of value on the site for that particular user.

time-on-site

2. What is Relevance?

The relevance of a website’s content is particularly important for search engines. The term ‘relevance’ describes the extent to which the content of a website corresponds to the search term used. It can affect a website’s ranking in the search results, for a given search term.

If you’re selling coffee filters, you must not go off topic and talk about juicing machines. Go for the search terms that your potential customers are searching for. “Disposable paper coffee filters” could be a good choice for a keyword for a coffee-filter vendor, but “coffee maker parts” might not work. You would be confusing yourself, your to-be customers, and the search engines. Your relevance would get hurt, hence you ranking would get hurt too.

Ask yourself, how relevant is your page content to the keyword query of your visitor? You can make your site more relevant to searchers by optimizing the different on-page factors discussed in Part III. They include your site’s meta tags, headings, body text, and other content.

3. Google will reward you for being relevant.

According to Google’s official blog, their goal is simple: to give people the most relevant answers to their queries as quickly as possible.

relevance-to-users-reward

Maintaining your site’s relevance may lead to more clicks, and a higher position in search results. When Google changed its algorithm last February 2011, they began promoting sites with reports, in-depth analyses, and other forms of high-quality, value-adding content. Sites that were deemed irrelevant and invaluable by the algorithm were demoted.

4. How Google determines relevance?

Google displays web pages in their search results based on the authority and relevance of the page. So, how does it determine relevance? According to Neil Patel, it analyzes a page’s content based on several factors, including where and how often you use certain words in that piece of content. You can check out Google’s other ranking factors here.

Let’s move on to your WooCommerce product page.

B. Important Elements for On-Page Optimization

These are the elements that are important for on-page optimization:

1. Customer Reviews

These reviews not only improve your business, they also provide an amazing source of unique content. Internet Retailer reveals that an online store can increase its e-commerce conversion rate by 14-76% by adding product reviews.

Search engine spiders like unique content that is regularly updated, and user reviews are a great way to create more of this on your website. According to data, 88% of consumers trust online reviews as much as personal recommendations. This means that potential customers will be searching for the name of the product plus the word ‘review’, or related words such as ‘ratings’.

Compare these two images on SERPs:

customer-review-SERPS

The organic search results on the left are showing ratings just above the meta tag, while the image on the right doesn’t. So, what determines if ratings are shown on SERPs?

Apparently, sites on the left are using schema markup on their reviews. That is why their ratings occur on SERPs.

In AdWords, they are enabled through the product reviews ad extension. You have to submit your product data to Google, and be a client of selected review websites. Get reviewed by at least 30 unique users, submit your reviews to Google, and have your review extension enabled!

Increased CTR on results pages

Correctly formatted reviews can help increase click-throughs from search engine results pages. In the image below, the addition of star ratings make the first and third results stand out.

increased-CTR

Increased conversion rates

By increasing the chance of a click-through, you’re also increasing the chance for conversion. User reviews can increase trust in your ecommerce site, and can help remove doubts about products.

To collect customer reviews, try the following:

  • Email customers a few weeks after purchasing and ask for a review.
  • Offer discounts or other incentives on their next purchase in exchange for a review.

Don’t worry about negative reviews. Instead, take it as an opportunity to show good customer service. Offer to replace the faulty product or offer a refund.

2. Pagination

Because e-commerce sites are promoting a variety of products, they´re ultimately forced to divide them into multiple pages. This process is called pagination.

If you have product categories that contain thousands of products, make sure that all of them are indexed and regularly crawled. Google has some good instruction on pagination with rel=“next” and rel=“prev”.

Pagination affects two critical elements of search engine accessibility:

Crawl Depth: Google demands best practices, wherein spiders should reach content-rich pages in as few clicks as possible. If you have too much paginated content, Googlebot won’t travel through all of them. It won’t be able to index the final pages.

Duplicate Content: Search engines want to show only a single URL for a piece of content. If pagination is not implemented correctly, it may cause duplicate content problems. This will cause some confusion for the Googlebot, especially during search queries.

3. Page Speed

Google announced that website speed would begin having an impact on search ranking. Apparently for Google, a poor performing website results in a poor user experience. It’s enough reason for a website to gain less promotion in search results.

A user is not going to wait for your product pages to load, so you should care about site speed. Any delay is enough reason to make your customers leave. This converts to lost revenue, which can hurt your bottom-line.

There are several ways to optimize your WooCommerce site’s speed. You can read all about it here.

4. Search Option

Even with a good navigation structure, there are users who will just prefer to search. That’s why a search box has become an essential element of e-commerce sites.

Using your search feature, you can track your customers’ searches using CMS or Google Analytics. What phrases are they using? Does your site return good results? Is your search function working for singular and plural keywords?

search-option

Monitor the number of people who search and then leave straight away. What prevents them to go through the checkout process? Try including special offers related to the search, and see if it lessens your bounce rate. The data you have collected will help you improve your website and customer experience.

5. Product Description

It is very important to make your product descriptions unique. For retailers, don’t just rely on the manufacturer’s brochure. If you do, then you’ll have the same content as hundreds of other retailers. Make it unique and engaging.

Product descriptions shouldn’t just describe your products, product descriptions should sell them.

Here’s how:

Focus on your ideal buyer

If you focus on a huge group of buyers, you may end up addressing no one at all. Imagine your ideal buyer and consider how you would speak to him if you were selling your product face-to-face. Does he appreciate a good humor?

ThinkGeek starts their product description as:

think-geek

Entice with benefits

A consumer always wants to know what’s in it for them. What are your product’s features and specifications? Know how to highlight the benefits.

entice-with-benefits

Methodhome highlights the powergreen action of their all-purpose cleaner, wherein grease and grime don’t stand a chance!

6. Business Information

To optimize your business information, make sure that it’s complete and accurate.

Phone number: this can actually inspire trust. If a phone number is shown, it gives customers the impression that you can provide customer support if ever they encounter some problems with the purchase.

Company details: this is especially helpful if you’re trying to target local markets. If you give Google some location signals, it can help your location keywords rank.

7. Social Sharing

Are you happy with how social share buttons work on your website? To maximize the benefits, social share buttons need to be optimized.

social-sharing

What’s an optimized share button?

It’s a share button that automatically generates a shareable message with custom information for your brand.

Here’s an example of an optimized Tweet:

Notice that the tweet has the brand’s Twitter handle @jcrew.

brand-on-Twitter-handle

Customizing your share buttons let your readers share useful information, and help you control brand messaging at the same time. You’re making it easy for your visitors to share your products on their social media profiles.

We all know how social media connects people who value each other’s opinions. People who see content being shared by their friends, family, or colleagues will think that it’s something worth checking out. This means more traffic to your site!

You can place social share buttons…

  • After the point of purchase on a confirmation type page
  • Email follow up and correspondence
  • After a review has been published – give the reviewer the option to share their review

V. Conclusion

team

With these steps, you can start optimizing the pages of your online store. If you want to do this by yourself, there are plenty of SEO tools given in this article to help you optimize your rankings. Nevertheless, don’t be shy to reach out to a professional for help. On the other side of the coin don’t try and outsource this completely, no one understands your products like you; an internal team member with intimate knowledge of the products and target market needs to be involved.

If on-page optimization is done right, you will see an increase in quality traffic, which will lead to more conversions and repeat visitors.

Keep in mind that Google constantly updates their algorithms, which also means you have to be up-to-date with your strategies. It may require a lot of work, but the benefits are worth it.

Filed Under: SEO For E-Commerce Tagged With: 404 error, conversion optimization, Google Analytics, Google Webmaster Tools, keyword research, redirection, SEO strategy, SEO tools, site speed optimization, social media

4 Steps to Creating Better Customer Personas for Online Stores

July 27, 2015 By John Leave a Comment

Not everyone is your customer. So, before spending thousands of dollars on your marketing campaigns, it’s important to know who you are trying to reach.

Creating customer personas should be the first step to any marketing campaign.

What you will learn:

  • How to increase sales using customer personas
  • How to create customer personas without breaking the bank?
  • Case studies on popular brands’ success and failure.
  • How to use your customer persona to 10X revenues?

To learn more, keep reading.

Susan, David, Matt, Monica, or John – one of these personas can be your customer. Consider them hypothetical representations of your target audience’s fears, favorite places online, and motivation to purchase your product.

If you’re like many small business owners who don’t have the means to hire a full-blown marketing team, it’s up to you to identify what makes your customers tick. Here is what we have done for our customer personas at Wooassist.

According to eMarketer’s latest forecasts, e-commerce sales will top $7 trillion by 2025.

With many ecommerce stores found on the web today, coming up with an effective marketing campaign can help a company get ahead of the competition.

Why Do Some Marketing Campaigns Succeed And Others Fail?

marketing-fail

It’s very important for marketers to put themselves into the shoes of their target audience. Companies that know how to think like, feel like and behave like their potential customers have the definite advantage.

It’s not a new technique.

Think of your favorite book author or screenwriter. When working on a new character, they write about every possible detail, from that character’s life, background and thought process.

Why Creating Customer Personas are Important?

Customer personas are becoming increasingly useful not only for large companies, but also for smaller online retailers. It’s now possible to have ultra-targeted ads and communications.

Take a look at Facebook’s advanced targeting when it comes to their advertising:

facebook-targetting

One can target a very specific audience. You can base it on a customer’s location, age, language spoken, education level and interests. To do this effectively, a company needs to define their customer personas.

Case Study 1: Subway’s Jared

Subway, a popular fast-food franchise for sandwiches, named their fictional persona Jared. He is an overweight American who wants an easy-to-follow, affordable diet plan with lots of choices and familiar foods.

subway

When Subway has to make a marketing decision, they first ask, “Would Jared want this?”

This buyer persona helped Subway redefine itself as a healthy place to eat, and they reorganized its menu to highlight its low-calorie meal options.

So, are you ready to revamp your advertising?

If you’re planning to start an e-commerce business, or already have an existing one, it’s time to discover the concept of Customer Persona, and how it can help you grow success.

Step 1: Meet Your Potential Customer

Personas are fictional, generalized characters built from the real words of real consumers. They incorporate the various goals, needs, and observed behavior patterns among your real and potential customers.

It is not merely a description.

More than a one-dimensional profile, it delves more on the specific attitudes, concerns and criteria that drive prospective customers to choose you, or your competitor. When you have these insights, you have the knowledge to align your marketing decisions.

SUSAN is one example of a customer persona.

Watch the video below:

Before going through the basic customer persona template, it’s important to know where to get all the information you need – sources to help your persona take shape.

Take a look on these three places:

  1. Site analytics.
analytics

Take advantage of your site’s analytics. It’ll allow you to see what led your audience to your site, and even the device they used. Take note of where they came from, the keywords they’ve used, and how long they’ve spent on your site.

  1. Social Media.
social-media

They call it ‘social media listening’. Twitter, Facebook, LinkedIn, YouTube, etc. – explore on the different social media platforms to find your potential customers and get to know them. What are their questions, or common problems? How can your products or services be the solution?

  1. Surveys and interviews.
survey

Personas will become more useful if they’re based on interviews, or surveys, gathered from the buyers themselves, customer service interactions, and even sales people. These data can reveal a deeper insight into a customer’s goals and values.

Components of a Customer Persona

persona-components

When creating your persona, you need to address include several of its components. Take a closer look at your customer base. Identify both ‘good’ and ‘bad’ customers to get a more rounded understanding.

Let’s go through the ABCs of creating your customer personas:

Name.

It may seem unnecessary, but giving the persona a name is essential. It makes the persona closer to resembling a real person. It will also be easier to refer to your persona, instead of having to refer to it as a broad idea.

Background.

This includes the basic background information, including demographics and psychographics. Age, gender, location, family life, likes and dislikes, and location – these data will help you understand the motivations of your audience when it comes to navigating.

Goals.

Remember SUSAN – what was her goal when looking for a product? It’s to get the best price. Setting goals for your persona helps in identifying the results they want. Do they shop by price? Do they want to find a vendor they can work with quickly?

Online Skills.

How comfortable is your character online? Understanding their technical skills lets a business build its website in a way that customers can navigate with ease. It tells you how your audience interacts with your brand.

Platform.

What platforms are they using to get to your website? Your website should have a responsive design, so it can render correctly in any device. Including this in your persona ensures that your website is optimized.

Step 2: Create Your Customer Persona

Once you really get to know your customers, you will be able to make a more meaningful connection. Using a combination of raw data and educated guesses, which can include demographics and behavior, you will be able to create a client persona that portrays your model customer.

Give Your Persona a Name

It can be whatever you choose. Humanize it – give it a real name and even a photo. This psychological detail allows a marketer to see his products from the persona’s perspective.

persona-name

GardenWare does a good job of identifying their customer persona by creating two distinct profiles of their customers.

Job, role, and company.

The best resource for these data is from surveys or interview results. Build surveys that include a field for job title, or type of business.

Demographic information.

analytics-1

For this section of your template, don’t just rely on your best educated guesses. You can get some insight from Google Analytics and survey results.

Five dimensions available include Age, Gender, Affinity Categories, In-Market Segments, and Other Categories.

Affinity Categories identifies users in terms of lifestyle. In-Market Segments identifies users in terms of their product-purchase interests. On the other hand, ‘Other Categories’ provides a more specific, focused view.

analytics-2

Google Analytics can also reveal the interests of your site’s visitors. Once you know their interests, you can come up with more customer-oriented posts and ads, in any platform.

analytics-3

For data which are not found on your analytics, you can check on your survey or interview results. Make sure to ask the right questions to get the most accurate responses.

Goals, Obstacles, Values and Fears.

To determine objectives, customer interviews will be of great help. As you identify these data, also come up with your solutions in order to help them meet their goals and overcome their challenges.

goals

Marketing Message.

After creating your fictional buyer, tailor your marketing message by identifying words that are likely to gain their attention. Make an effort to find out what triggers them to make a purchase. Common buzz words may include coupon, bargain, and sale.

marketing--message

How Many Do You Need?

You don’t have to minimize a thousand clients into just one representative. Ideally, there should be about 3 to 5 buyer personas for each business. These personas will be changing along with the growth of your store. You’ll have to review them from time to time.

Modern consumers are smarter. They know when they’re being manipulated.

poor-content

With a poorly-written content that’s all ‘sales talk’, that’s exactly what you’re making them feel. Be strategic and relate to them more as ‘human beings’. You’ll need a persona template, which you could apply in your marketing campaigns.

Case Study 2: MailChimp Persona Research

mailchimp-persona
Fred. MailChimp’s ideal user

Let’s take a look at MailChimp’s persona research. Their objective was to ‘find out who really uses MailChimp’. They believed that what they needed was a clear idea of their current users, to better empathize with them.

Here’s the process of their research:

  1. They interviewed stakeholders in order to identify who uses MailChimp. They were given the same characteristics – smart, self-reliant, and techie. Thus, they came up with the customer persona ‘Fred’.
  2. As for their next step, they ranked their pool of active users by industry. It was found that a huge number of MailChimp customers were represented by the nonprofits, education, and the arts.
  3. Subjects from popular industries were identified and interviewed. Customers were met at their workplaces, in different locations of North America and Europe. Data gathered also included the workplace’s environment, the customer’s emotional state, etc.
  4. Findings were organized and analyzed, and MailChimp discovered a lot of similarities across different roles or types of customers.
  5. MailChimp ended up with five archetypical personas, which they used as guides in developing MailChimp. The last step was sharing the outcome with the team. So, they created posters that now adorn the walls of their HQ.
Step 3: Put Your Persona to Work

Done with your customer persona? Great!

Now, it’s time to put those personas to work. Here are ways for you to start using them in order to make smarter marketing decisions.

Post Social Updates in Their Language.

social-media

When you post social updates, use the language your buyer persona uses. Is your persona a stay-at-home mom, or the head of the human resources? Speak like how you’d talk to someone in real life. Doing so can make your brand relatable.

Create Their Favorite How-To Blogs.

Even Google reminds online marketers to create relevant, educational content. With customer personas, you will be able to create content that makes a more meaningful connection. Write about the solution to their problems.

Customize Your Keyword Strategy.

Part of creating your persona is knowing their challenges. What’s the phrasing they’ll most likely use to search for solutions? Take this opportunity to customize your SEO, optimize content, and target keywords your buyer persona uses.

keyword-strategy

Create Offers That Can Solve Their Problems.

What does your target audience want help with? Since you have identified your customer persona’s fears and common obstacles, you will be able to offer effective solutions. This will mean more leads!

Align Campaigns With Your Persona’s Lifestyle

Is your buyer persona a night owl, or more of a morning person? What’s his or her daily lifestyle nuances? Let’s say your target audience goes on a vacation every summer. You can align your campaigns during that month.

campaign-personal-style

Apply Technology They Know How to Use.

Asking your customers to use a technology type that they aren’t comfortable using is not really a smart move. Take for example – making them download a mobile app when they don’t have a smartphone. Again, the platform they’re using is an important component to consider.

apply-technology

Mold Sales to Your Persona’s Decision-Making.

Is your buyer persona the budget conscious type? During the buying cycle, what information does he or she need to go through with the sale? This is a crucial information which can help your sales.

Case Study 3: JC Penney’s Big Mistake

JCP

JC Penney Corp. is a well-known chain of American mid-range department stores based in Texas. In June 2011, the company announced that they’ve hired Ron Johnson as CEO. He was the man in charge of Apple’s profitable retail stores, dubbed as Steve Jobs’ acolyte.

In just a month of his being CEO, Johnson suggested a radical rebranding.

Johnson

The plan was to create a more youth-oriented Penney, getting rid of its addiction to price promotions. The outcome was disastrous. JC Penney totally abandoned their existing customer personas. They have alienated traditional customers, without attracting new ones.

Around 16 months later, Johnson was out. Penney lost $1 billion during his one full year as CEO. After Johnson was gone, the company restored its past philosophy.

Ron Johnson admitted that he didn’t understand what his customers wanted. He didn’t take into account what drove JC Penney customers to shop.

How to Use Customer Personas

how-to-use-customer-personas

Don’t make the same mistake as Ron Johnson did. By clearly defining your buyer personas, you’ll have a much better idea of who, how, and where you should be marketing to achieve the greatest level of success.

Demographic data can help you target your ads, and psychographic information can help you create more engaging campaigns.

Step 4: Keep them on Target

Google always reminds us to keep our content fresh. One of the best ways to do that is keeping your customer personas on target.

How to keep your customer personas on target?

This means that you have to always keep their problems and concerns top of mind. You need to write directly to and for your buyer personas. Use them to modify and improve your marketing strategies.

Re-examine and Refresh.

It’s a competitive world out there. Make sure that your customer personas accurately reflect your target audience’s current life situation and purchasing needs. Do this on a regular basis. Put it in your calendar as necessary.

refresh

Prioritize Conversations with Customers.

It wouldn’t hurt to browse your blog and social media accounts and read customer comments. Include both positive and negative feedback. Doing so will provide your business with some fresh insights.

Use the Best Data Resources.

Google Consumer Surveys, Quora, Mechanical Turk, and other similar sources can help supplement your current data. Put them to good use in order to keep your personas fresh, and on target.

Google-survey
Google Consumer Survey

Add and Delete Personas.

The marketplace is ever evolving. In the months to come, there may be a need to add new personas and delete those who can no longer help. Personas are working tools that should be aligned to the present and the foreseeable future.

Visualize Your Audience.

You can either assign a photo to your customer persona, or keep photos of actual customers where you can see them. They’ll represent your target personas and remind you that you’re creating content for real people.

visualize

Popular Brands That Totally Get Their Buyer Personas

Do you ever buy products from the same brand, and stopped to think, ‘They totally get me’? It’s obviously a company that gets their target audience. Let’s take a look at some companies that totally “get” their buyer personas!

piece-of-cake

Seventeen Magazine

Believe it or not, Seventeen started shaping their customer personas back in the 1950s. The first buyer persona they’ve made was named Teena. They’ve based it on survey data from teenage girls and their mothers.

Seventeen Mag described Teena as the ‘High School Girl who has a peck of problems’.

seventeen

“She’s what older folks call an awkward adolescent — too tall, too plump, too shy — a little too much of a lot of little things. But they’re big things to Teena. She writes her favorite magazine for the tip-off on the clothes she wears, the food she eats, the lipstick she wields, the room she bunks in, the budget she keeps, the boy she has a crush on.”

Seventeen may have adjusted to the modern world, but its content still caters to girls like Teena, who have problems with their diet, boys, and dating. We can say that Seventeen has successfully channeled what was going on in high school girls’ minds.

Apple’s iPad 2

ipad2

When Apple launched its iPad2, the campaign was no longer geared towards consumers in general. Instead, Apple identified their customer persona as the on-the-go business professional who needs access at stock options, investment portfolios, etc.

They’ve promoted their iPad 2 into a device for a business professional who wants to make their job more effective and efficient.

JetBlue

jetblue

JetBlue finally took advantage of social media to reach a younger group of audience. The company’s buyer persona is now the low-budget traveler, who wants a comfortable yet affordable solution to flying.

fly-like-a-boss

They even tweeted their campaign ‘Fly like a BOSS’, and as expected, quick responses from their target audience were achieved.

Procter & Gamble

P&G

Procter & Gamble is known for the thousands of products they provide for households. And, one of their personas is the one who’s in charge of shopping for these items – moms!

One of their most unforgettable campaigns happened in 2012, which showed an ad dedicated to the Olympics. They called it ‘Raising an Olympian’, wherein the company focused on a mother’s role in her child’s success. Who can resist such a heart-moving story?

Conclusion

success

At the end of the day, you want to increase conversion rates and make more sales for your online store. And, creating buyer personas is an essential part of building a successful marketing strategy. You just have to know where, when and how to use it.

For your website.

Because of your customer persona, you will be able to craft a better user experience on your online store. You will be able to generate content that speaks directly to each persona, giving them solutions, instead of just generic content.

For your sales.

Your sales pitch is an important factor to your ecommerce conversion rate. It’s the last thing a customer reads before hitting the ‘buy now’ button. Customer personas can give ideas regarding the motivation, and psychology, behind the purchase.

For your content marketing.

You already know what type of articles your customer persona reads. Thus, you can create blog posts for your target audience. This makes your content relevant. It’ll attract more leads since you’re offering information they want, and they can actually use.

For your advertisements.

You may even use personas to optimize your PPC campaigns. Apply the same keywords your customer persona uses to make your ads more relevant. You can place banner ads on websites that your customers frequent. This will definitely improve your CTR.

Now that you have this information, you have the chance to make your marketing campaigns more effective. Don’t be afraid to meet your customers. The next time you launch a promotion, you can ask yourself the question…

‘Would Susan or Matt be interested in this news?’

Filed Under: How-To Articles Tagged With: customer persona, e-commerce, Google Analytics, how-to, keyword research, LinkedIn, marketing strategy, social media, Twitter

Analytics Reports Help Your Online Store Maximize Profits

January 29, 2015 By John Leave a Comment

SnapCrab_2015-06-26_15-06-01_No-0000

There is abundant data available on the Internet to help you better understand website traffic. All that data can be meaningless if you don’t know how to analyze and interpret it. Once you do, you could use the information to maximize your online store’s profits. You can do all that by making proper use of analytics reports.

Google has its own service for tracking and reporting website traffic – Google Analytics. Ecommerce sites can use analytics reports from this tool to assess their overall performance. Best of all, it’s free.Before we go any further, the first thing you need to do is register for Google Analytics and install the tracking code.

Creating Custom Reports

The most useful feature in Google Analytics, custom reports allow you find the data and presentation that is most relevant for your goals.You pick the dimensions and metrics and decide how they should be displayed. Google Analytics has over 70 standard reports to select from.

SnapCrab_2015-06-26_15-06-22_No-0000

This article can help you learn how to create and manage custom reports on Google Analytics on your own. You need not be an expert right away. What’s important is that you understand the process. Here’s another helpful resource on creating a custom report.

Wooassist Analytics Team

Google Analytics can monitor promotional activities, lead generation, visitor’s behaviour and conversion pattern. It can benefit your ecommerce store more than you expect.

Most website owners choose to do it themselves, but they end up collecting incorrect data. No matter easy it is to implement Google Analytics, you may still need the help of experts to make the best use of the data collected. If you find it too technical, or even time consuming to focus on, our Wooassist team can help you.

Filed Under: How-To Articles Tagged With: conversion optimization, e-commerce, Google Analytics, how-to, outsourcing, Wooassist

How to Use Google Analytics to Track Website Goals in WooCommerce

May 25, 2016 By John 4 Comments

Google-Analytics

Knowing your site’s stats is critical in decision making to guide your site to success. Google Analytics is a web analytics service designed for this particular job. If you have a WooCommerce store, you probably have it set up to gather traffic data. In this article, we will teach you how to use Google Analytics to track website goals. Get more value from Google Analytics by tracking the completion of your site goals.

What is Google Analytics?

Google Analytics is a free web service from Google that tracks and reports website traffic data. It was launched in 2005 and is available to all users, whether they use Google for advertising or not. It is tightly integrated with Google Adwords, the company’s main advertising service, as it helps users keep track of their online web marketing campaigns. But using Adwords is not a necessity in order to get the most out of the Analytics.

Why Should You Use Google Analytics?

Google Analytics yields valuable information to help you make smarter marketing decisions, generate more leads and improve user experience. Traffic data can help you identify which of your blog posts provides the most user engagement and which one results in a conversion whether it’s a sale or an email sign-up. You can pinpoint the best time to post a new article. You can see the number of visitors who exit your site and from what page they exit. With that information on hand, you can look for ways to improve that specific page to reduce exit or what is known as bounce rate. In a nutshell, this treasure trove of data will be invaluable in your decision making for optimizing your website.

How to Track Completion of Goals in Google Analytics?

In Google Analytics, tracking page views and visitors is just the tip of the iceberg. Finding out if your website is actually accomplishing the goals you’ve set for your e-commerce site is more important. In fact, even if your traffic is ranging in the millions but you are not getting your intended conversions, that traffic is mostly worthless. This is where setting goals in Analytics come in. A ‘goal’ is a completed activity in your website that is tracked in Google Analytics. Defining your goals will depend on what kind of website you have. For an e-commerce site, goals can be a newsletter sign up, a purchase, downloading a trial software or e-book, or adding a product to a wish list.

Tracking your goals in Google Analytics will yield crucial data. If you see that many of your visitors add your products to the cart but exit when they reach checkout, there must be something in your checkout process that is preventing your visitors from completing purchases. You can then proceed to analyze and identify what factors you need to try and solve the problem After applying fixes, data from Analytics will help you identify if your tweaks have helped your conversion rates or not.

There are 4 ways to track goal completion: Destination, Duration, Pages per session, and Event.

Destination/URL Tracking

Your website is basically a network of pages represented by an identifier address or URL. Google Analytics provides an easy way to track specific URLs through destination goals. Each time someone navigates to a specific destination URL, it will trigger the goal as completed. This is the easiest and most common way to track goals because it is straightforward and easy to set up. This is ideal for tracking thank you pages every time someone subscribes, makes a purchase, or sends a contact email using the contact form, etc. which registers as a completed goal in analytics.

To setup a URL tracking goal, navigate to the Goals section in Analytics first. Go to Admin and click Goals.

how to use google analytics to track website goals

In Goal Setup, we set our goal name as “Place an order” and this goal will track how many visitors placed their orders/completed the checkout. Since checkout is normally closed with a thank you page, we can track how many times the thank you page is visited to track the number of purchases. Google Analytics also allows users to view other important statistics such as time on site and the referring URL which led to the sale.

In Goal Description, set the goal type as Destination and enter the URL of your thank you page. You don’t have to enter the full URL, just the slug after the domain name will do. So, instead of www.example.com/thankyou.php, just enter /thankyou.php.

domain-slug

In Goal Details, select which of the below corresponds to your desired action.

  • Equals to – Requires the exact same string to trigger a goal. Good for tracking single pages.
  • Begins with – Only requires that string begins with the inputted URL. So if you put “/products” it will track any URL that starts with “/products”. This includes “/products/bags”, “/products/shirts”, etc. This is ideal for tracking a group of related pages under the same category.
  • Regular Expression – This is meant for advanced users. You can write wildcard terms to select a variety of URLs. You can read more about regular expressions in this guide.Google-Analytics_URL-Tracking_Goal-Details

Funnels

The basic concept of funnels for destination goals is to track a series of pages. These pages form the path you expect traffic to take. For example, you might want to get your visitors to watch a video of the product demo, proceed to add the product to cart, checkout and finally the thank you page.

Funnels are optional and not all e-commerce sites have a defined sales funnel. Still this should not be neglected. Tracking your funnel provides insights on how effective your website setup is in achieving your goal. When your visitor exits at the end of your funnel, the goal is triggered.

Setting up a funnel is very handy because you’ll also know how many visitors proceeded to each step. You’ll know at which step most of your visitors abandoned the process so you can make the necessary adjustments.

Google-Analytics_Funnel

Here is a sample data from a funnel. Notice that you can easily view how many proceeded to the checkout from the carts page.

Duration Tracking

This tracks how much time the user spends on your site. To set this up, you just need to set a minimum amount of time in “Goal details” and if the user spends more than that, the goal will trigger. This tracking is useful for tracking goal pages with important content such as infographics, your portfolio or any other content that you want your visitors to view.

Google-Analytics_Duration-Tracking

Pages/Screens per Session

If your visitors reach a specific number of pages before exiting, it will trigger this goal type. This is useful when you have a lot of content that you want your visitors to view. This goal is used mostly by news and other media sites that earn advertising income.

To set this up, set Pages/Screens per session in “Goal details” and then choose a number that you want to target for your goal.

Google-Analytics_Pages-per-Screen

Event

This goal is meant for advanced users. You need to know some script coding to trigger the event. And it can be as specific as you want it to be. Using scripts on your site, you can track a click of the button, scroll on a page, and more specific actions that are happening during the visit.

Wooassist_Call-to-Action_View-Plans

Mostly, an event goal is used on button clicks. While you can use URL tracking to track button click, it becomes a problem when you have multiple buttons on different pages that point to the same URL. You won’t know which button was clicked. With event tracking you can keep track of each button individually. This is very useful in identifying which particular button or button design is more effective in completing your goals. To know more about setting up event tracking, you can visit Google’s guide for event tracking.

Conclusion

Remember that Google doesn’t retroactively track your goals. So it is important that you set up your goals as soon as you have your site running so that you can effectively start collecting data right away. Use the data you gather to improve your conversion rates. Google has provided you the resources to improve your site and increase your income. Now it’s up to you how you will use that data to your benefit.

Was this post helpful? Do you have any tips you’d like to share about Google Analytics conversion tracking? Let us know in the comments.

Filed Under: How-To Articles Tagged With: best practices, call-to-action, conversion optimization, e-commerce, Google Analytics, how-to, marketing strategy, optimizations

Things to Do Before Your Website Goes Live

May 7, 2015 By John Leave a Comment

checklistThe bulk of the work is done. Your website is ready to go live. But are you sure it is really ready? Here’s a handy checklist of things to do before your website goes live. Make sure everything is working fine before you click that “Go Live” button.

Page Content

  1. Proof read web copywriting, spelling and grammar are correct
  2. Paragraphs and headers and formatting are correct
  3. Copywriting date on the footer shows current year
  4. Company details and contact info are accurate all throughout the website.
  5. Lorem Ipsum has been removed
  6. Images, videos and audio files are properly formatted and are working on different devices
  7. Premium content such as PDFs, whitepaper, ebooks, etc. have been proofread, spelling and grammar are correct. These files are properly stored in their respective libraries.
  8. Images, font and other content are properly licensed or have proper citation

Design

  1. Site pages are compatible across different browsers (Firefox, Safari, IE 7, 8, 9, and 10, Chrome, Opera)
  2. Pages are compatible across different devices (tablets, laptops, desktops, and other mobile devices)
  3. Check for CSS and HTML error, fix and validate
  4. Favicon is uploaded and is rendering properly
  5. Paragraph and styles are working properly

design

Functionality

  1. Forms are submitting data properly
  2. Thank you message or confirmation message displays after the form is submitted.
  3. Form data is emailed to the recipient
  4. Auto-responders (if any) are working properly
  5. Internal links are working
  6. External links are working
  7. Social media icons are working properly
  8. Feeds are working properly
  9. Company logo is linked to the homepage
  10. Site load time should take not more than 2-3 seconds
  11. 404 Redirects are in place
  12. Integration with third-party tools such as e-commerce software, CRM, Marketing software platforms are running smoothly
  13. Site structure is clean and should be easy to navigate and maneuvered by your users
  14. Payment processing should be live
  15. Shipping options checked
  16. Credit card transaction checked
  17. Run a test order. Check tax, sub-total, total, coupons, etc
  18. Confirm order is placed
  19. Reset order number
  20. Verify MyAccount
  21. Dummy orders and test accounts are cleared.
  22. Test email from client to merchant
  23. Cart icon is on each page
  24. Checkout button should be large and is strategically located on the page.
  25. Search box with suggestive search
  26. Feedback tab at the bottom of each page for users to notify the webmasters when having problems with the site.

SEO

  1. Page titles should be unique, less than 70 characters and should include keywords.
  2. Meta Descriptions are unique and should not exceed 156 characters
  3. Keyword per page not more than 10, depending on the # of words per page
  4. Metadata for RSS in place
  5. Metadata for social media sharing in place
  6. Metadata spelling and grammar correct
  7. Alt tags for images
  8. Dynamic XML sitemap created and submitted to search engines
  9. Breadcrumbs in place
  10. Slugs should reflect site structure and should be short with relevant keywords.
  11. 301 redirects for old URLs are in place
  12. rel=”nofollow” tags are in place on applicable links and pages
  13. Site indexing is on

Google Analytics

  1. Analytics codes are properly inserted
  2. Relevant IP addresses have been excluded from analytics tracking.
  3. Google Webmaster Tools and Google Analytics are synced
  4. Google Adwords and Google Analytics are synced

Security and Backups

security

  1. Monitoring scripts installed.
  2. Copy of the final website stored in a safe place
  3. Ongoing copies of the site is being generated everyday (depending on how large the site is)
  4. Usernames and passwords stored in a secure database
  5. Check robots.txt file to restrict access to sensitive pages

Compliance to Web Rules and Regulations

This may vary depending on the country and industry.

  1. Pages offer accessibility to users with disabilities
  2. Users need to be informed if site is using cookies
  3. Compliant to usage rights of images, fonts, videos, etc.
  4. Terms and Privacy policy for users should be readily accessible and visible to site visitors
  5. Website is PCI compliant
  6. SSL certificate properly installed. Check receipt and checkout page, my account and my account details in SSL mode.
  7. SSL mode for logins and registrations

Filed Under: How-To Articles Tagged With: 404 error, backup, best practices, breadcrumbs, Google Analytics, Google Webmaster Tools, how-to, redirection, security, SEO strategy, website development, WordPress

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5 Things Every Online Store Can Fix On Their Website In The Next Week To Increase Sales