Wooassist

Assistance for Your Woocommerce Store

  • How it Works
  • Pricing
  • Services
    • Site Maintenance
    • AI SEO and Content Marketing
  • Blog
    • How-To Articles
    • Code Snippets
    • SEO For E-Commerce
    • Theme and Plugin Reviews
    • Wooassist News
    • WordPress/WooCommerce News
    • Interviews
  • About Us
  • Contact
You are here: Home / Archives for social media

On page SEO for Ecommerce: The Online Store Ultimate Guide

September 2, 2015 By John Leave a Comment

on-page-SEO

I know I need SEO, but I don’t know exactly what I need.

We have heard this statement several times. Entrepreneurs realize the value of SEO, but they don’t truly know how to do it for their e-commerce business.

Before embarking on optimizing on page SEO for ecommerce, it’s crucial to understand what you hope to gain.

In this article, you’ll learn about the following:

  • Understanding your SEO needs so you can focus on the most profitable areas
  • How SEO really works for E-Commerce Websites
  • Our 8 step technical On-Page SEO process to guarantee you more traffic.
  • Our 7 Step On-Page SEO guide to user experience and engagement

Most users prefer using Google because it returns the most relevant search results on the web – and by ‘users’, we mean your potential customers. This means that being ranked on the top pages allows online stores to receive more visitors and generate more leads.

So, how can you rank higher than your competitors on Google?

The answer is a well-rounded website. Whether you’re just getting started with a new online store, or improving an existing site, you need to step up your SEO game.

I. Understanding your SEO needs

SEO-success
SEO can help potential customers find your store in search results. Let’s say someone is looking for a product you’re selling. How can we make Google recommend your brand to that user, instead of another store? This is where SEO can help.

A. Business Goals

Your business goals should always come first. Do you want to increase conversion? Build brand or product awareness? If your business goals are clearly set, it will be easier to determine the SEO strategy that will best fit your needs.

B. Existing Performance

Look at your analytics data to assess the existing performance of your site. It will show your site’s traffic and conversion trends over the years, helping you understand what keywords you need to optimize for. We will show you exactly how to do keyword research shortly.

C. Resource Constraints

After looking at your analytics data, and knowing where you’re lacking, you’ll know how to fill in the gaps. Know where you need help, and it will make the SEO planning easier.

II. SEO Basics for E-commerce Websites

SEO-google

For an e-commerce site, driving relevant traffic to boost sales is crucial.

It’s critical for websites to appear on Page 1 of Google. Surprisingly, the top three organic positions alone receive 58.4 percent of all clicks from users.

CTR

Websites ranked number one received an average click-through rate of 36.4 percent. The second spot received a CTR of 12.5 percent, and number three had a share of 9.5 percent.

Do you want to know how to rank your e-commerce site? Read on.

A. Start your Research

On-page SEO work needs two types of research: Keyword and Competitor Research.

The primary objective of doing research is to identify the gaps between your site, and the sites that are doing better. Keep in mind that the market you are about to enter might already be well-served by savvy site owners.

1. Keyword Research

First of all, targeting the wrong keywords makes your campaign ineffective. It can lead to low quality traffic, and few conversions.

Go for keywords that are highly relevant to your brand or products. What terms are your ideal clients using when searching for your service?

You can use tools such as:

Google Keyword Planner (formerly the Keyword Tool)

keyword-tool

Übersuggest

ubersuggest

2. Competitor Research

Insightful competitor analysis

Insightful competitor analysis is an essential strategy to find out what rival e-commerce firms are doing. In SEO, you can track and analyze the performance of your competitors in relatively simple ways.

Which keywords are your main competitors going for?

List down the keywords which your competitors appear to be using with their SEO strategy. Check if they have higher Domain Authority and Page Authorities than you.

  • Domain Authority is a calculated metric for how well a given domain is likely to rank in Google’s search results. It is used to compare one site to another, or to track the strength of your website over time. It is scored on a 100-point, logarithmic scale.
  • Page Authority is a calculated metric for how well a given webpage is likely to rank in Google’s search results. It is also scored on a 100-point, logarithmic scale, and used to predict how well a specific page will rank on search engines.

If your competitors have higher DA’s or PA’s than you, contending against them will be very difficult. So, it may be a good idea to focus on other keywords or “longer tail” keywords instead.

You can use these tools to determine DA’s and PA’s:

MozBar

Allows for checking the SEO title and description your competitors use in their title tags.

moz-browser-extension

SEMrush

Allows for seeing what keywords your competitors are ranking for on both organic and paid search.

SEMRush

What is their site architecture like?

Try to look at the site architecture of competing sites, or the biggest companies in your industry. Pay special attention to popular products in a particular category, related products, top rated products, and recently viewed products.

site-architecture

Here’s why your site architecture is essential for organic traffic:

  • Google considers your site’s homepage the most authoritative page, so content closest to the homepage receives the most value.
  • By structuring your e-commerce store correctly, your main level navigation pages, such as the category pages, will contain a majority of your site’s authority.
  • Adding relevant, high-quality content to your main level navigation pages can increase conversion, page authority, and sub-category page’s authority.

B. Identify Current Problems

After discovering what keywords are going to make you the most profit comes auditing your site for problems.

404-error

1. Find site errors

Here are the top errors you’ll want to correct:

  • Redirecting any 404 pages to actual content
  • Changing 302 redirects to 301 redirects
  • Updating duplicate content pages, meta titles, and meta descriptions

The above mentioned are called HTTP status codes. These are three-digit numbers returned by servers that indicate the status of a web element.

404 HTTP status code

It can be shown as 404 Error, 404 Not Found, Error 404, 404 File or Directory Not Found, etc. This status code means that the server has not found anything matching the Request-URL. Or, simply the page you were trying to reach on a site couldn’t be found on their server, has been removed or does not exist.

Having lots of 404 pages will hurt your site in many ways. For instance, if a ranking page resolves to a 404 error, it might frustrate the user. This means you will be throwing away some earning potential. Google also counts it as a poor user experience. If you don’t fix the errors, Google will eventually remove that page from their index, which will eventually hurt your overall rankings.

302 Redirect HTTP status code

It’s also known as a temporary redirect. 302 should be put in place if you want to redirect visitors into another webpage, but you plan to bring the redirected page back after some time.

It’s not really recommended since it can hurt your site’s search engine visibility. While the redirected page will retain its page authority and traffic value, the temporary page won’t accumulate any. It’s often used to test a new page. You can gain client feedback without affecting the old page’s ranking.

301 Redirect HTTP status code

This refers to a permanent redirect from one URL to the other. All qualities of the redirected page will be passed on to the detour page. A 301 redirect is often implemented if one is ready to make a test page permanent. The old page will be removed from Google’s index, and the new one will replace it.

Without 301 redirect, the web authority which your previous domain collected will be thrown right out the window. Any inbound links earned will be lost, and you won’t get any SEO credit.

There are dozens of free online services that are capable of checking your website for errors, and finding ways of improving your web page.

Google Webmaster Tools, for instance, can help you identify any page or links with errors, scan for malware, find pages with short or missing titles, find duplicate meta tags, and much more.

2. Determine your site speed

Any delay is enough reason to make your customers leave. This converts to lost revenue, which can hurt your bottom-line.

One study revealed that 1 in 2 visitors will abandon a website that takes more than 6 seconds to load.

There are various tools to help you check your loading speed:

  • Yahoo! Y slow
  • Google Page Speed
  • Pingdom is the quickest and easiest one

pingdom-site-speed-test

For a more in-depth guide to how to speed up your site see our article here.

C. On-Page Optimization

On-page optimization includes all of the actions you take within your own web pages to help your site rank better.

Learn more about on-page optimization for your online store on the next step.

III. Optimizing On-page SEO Technical Factors

optimizing-on-page-SEO

If your online store is not optimized for both search engines and users, you have a small chance for success. On-Page SEO refers to the settings you can apply on the website so that it is optimized for search engines.

A. Why start with On-page SEO?

  • With On-Page SEO, you ‘speak’ the language of search engines. You can easily make them understand what your website is about.
  • On-Page SEO can make the users happy. It ensures that your website is setup correctly, which leads to a better user experience.
  • Before promoting your site through off-page SEO, you need to be sure that the website is optimized and is running smoothly.

If you don’t know the basics of on-page SEO, you have very little chance of securing top spots for competitive key phrases. Get it right and you’ll succeed on the search engines.

Here are the basic factors of on-page SEO:

1. Title Tag

Title tags or title elements define the title of a document. It should be an accurate and concise description of a page’s content.

title-tag

Place your main keyword and variations in the title tag of a page. Google would display around 70 characters of a title tag, or based on pixel width. You can preview how your title tags will appear like through Moz’s preview tool. Make sure to include your business name along with the main keyword phrase you are targeting.

2. Title Tag Optimization

Your site’s title has to be appealing enough for a user to want to find out more information.

title-tag-optimization

Things to include in your title:

  • Business Name: Aside from customers may search you by your brand name, it’s also important for breading purposes. In the example above, it’s Domino’s.
  • Keywords: Putting certain keywords in your title can help them rank, just don’t staff too many. Domino’s used ‘pizza delivery’.
  • Toll-free numbers: It helps your visitors to take a direct action, and makes your title look professional. Users are left with an impression of authenticity of the business.

B. Meta Descriptions

A meta description is the snippet of information below the link of a search result. It describes the contents of the page to the searcher, with the goal of convincing the searcher to click through to your website.

meta-description

They may not contribute as a ranking signal but meta descriptions can encourage people to want to visit your website. It describes your business and shows up in the search results page beneath the title tag. It should be well-written and approximately 156 characters.

Think of meta description as a sales pitch for what the landing page is about. Get practical instructions on how to update them using WooCommerce.

1. Meta Tags Optimization

As mentioned earlier, meta description is something that when done properly can urge users to check out your website.

meta-tag-optimization

Things to include in your Meta Description:

  • Selling Point: To get some advantage, write what your customers want to hear. For instance, a phrase like ‘affordable, all-natural coffee filters from only $3.99’ may result in more clicks.
  • Keywords: It will give you some advantage in Google’s relevancy algorithm.
  • Toll Free Numbers: If you don’t want to place it in your title tag, include it in your meta description instead. Again, it may help your visitors to take a direct action.

C. Heading Tags

Use headings correctly without over-optimizing them. Your main keyword should be in a H1 tag. Split sub-headings up with H2 and H3 tags. Only use the H1 tag once, and others can be used multiple times.

For more information of the correct use of when and how to use heading tags, check out How To Use H1-H6 HTML Elements Properly.

1. HTML Tags Optimization

The text inside your header tags is given very high importance by the search engine. They highlight certain parts of your website.

Header 1: Use it to define the most important section of your page. The H1 tag is an influential ranking factor, and an important signal to search engines as to what a page of content is about.

Header 2: Use it for sub-titles or important sections of your pages.

D. Content

Your content should be written primarily for users, and secondly for search engines. Make sure that the content on your homepage helps visitors learn more about your business, and the products you’re offering.

Use the keywords from your research, but make it look as natural as possible and easy to understand for the user.

Again, don’t forget to use H tags to break up your content into easy to digest sections.

E. URL Structure

Which has a more search engine friendly URL structure: “www.domain.com/page-name/” or “www.domain.com/index.php?id=1?” Obviously, the former makes more sense to both users and search engines.

Avoid having main pages sit too many directories deep in your site. Use hyphens rather than underscores. If you do make changes, implement 301 redirects from the old URL to the new. This way, your users won’t have to face 404 pages.

F. Keyword Optimization

Keyword stuffing is no longer acceptable. Maintain a balance between your keywords and your content.

1. Elements of Keyword Optimization:

  • Keyword Density: In SEO, keyword density is the measurement in percentage of the number of times a particular keyword or phrase appears compared to the total number of words in a page. It’s also an indicator whether your page is relevant to the targeted keyword. Yoast SEO plugin can help analyze keyword density.
  • Related Keywords: Related keywords are keywords of industries and markets that are closely or somehow related to your niche. It’s using related, but less obvious keywords to bring targeted, conversion-friendly traffic. LSI is smart enough to see ‘coffee filters’ is somehow closely related to tea and accessories for brewing. LSI Graph is a good tool to find LSI keywords.

LSI

  • Long Tail Keywords: These are longer and more specific keyword phrases that visitors are more likely to use. It’s about adding common words like ‘best’, ‘free’, ‘cheap’, or ‘top’ to your actual keywords. Long tail keywords can help you craft the kind of content that engages and inspires readers.

Long tail keywords have less competition, give more qualified leads, and improve head term rankings. According to a research by Statistica, 50% of your focus should be on long-tail keywords in order to achieve a successful On-page SEO.

G. Internal Link Optimization

Internal linking is when you link pages of your website to other pages within your website. It’s a process that involves optimizing internal links, in order for algorithms to determine the relevance of web page content.

internal-link-optimization

If you lack internal links, it will be difficult for Google to crawl and index deeper sections of your website.

1. Why are internal links important?

  1. Internal links improve your ‘link flow’ or page rank to individual pages on your site, helping them to rank better.
  1. The anchor text of links helps Google to understand the context of a webpage, and to rank better.
  • Anchor text: It’s what you call the clickable text in a hyperlink. A good anchor text includes the appropriate keyword to give the page it is linking to more relevant meaning.
  1. Internal links help Google Bots crawl and access different parts of your site, and also improve user experience.

H. Image Optimization

On-page images need to be optimized because search engines can’t read them. This means the web crawlers would only read the text.

1. Elements of Image Optimization:

  • Alt text: Try to move the mouse over an image on a website. If a short description appears, that is alternate text. You can use your relevant keywords as ALT text.
  • File name: Use meaningful file names for your images, such as ‘coffee-filter-basket.jpg’ instead of just ‘DSC1234.jpg’. Make sure the file name is relevant to the image.

IV. Optimizing On-Page SEO for User Experience and Engagement.

user-experience

Google has been updating its ranking factors consistently, and user experience and engagement have become one of them, especially for mobile. What links UX and SEO? It’s about attracting visitors and converting them into customers.

Once you create a great user experience, visitors would perceive your site positively which encourages sharing, return visits, bookmarking, and inbound links. These factors are signals recognized by the search engines, contributing to high rankings.

  1. Focus on designs that fit SEO principles – you need to maximize H1 and H2 titles, optimize menu names and functionalities, create a clear navigation path, and provide focused product names and descriptions.
  1. Call-to-action – CTA buttons or even links with CTA should be designed not only for user experience, but also linked to content and page elements optimized for SEO.
  1. Focus on quality – when talking about quality websites, user experience is also taken into account page speed, easy navigation, internal link structure, descriptive content, and page layout.

A. Engagement Metrics

As a search engine delivers a page of results to you, it observes how you engage with those results, measuring the success of the rankings in the process. Search engines are looking for that ‘long click’, wherein a user does not immediately return to the search page.

engagement-metrics

For instance, you click on the first link found on the SERP, then immediately hit the back button and clicked the second link. The search engine will interpret this as not being satisfied with the first result.

engagement-hits

1. How important is Time on Site?

Time on site or visit duration refers to how long a visitor stays on your website. Because Google wants to give their users the best experience, they actively measure user behavior to help shape their algorithm. If a user is spending a significant time on a site, interacting with it, and going deeper within the content, it means there is something of value on the site for that particular user.

time-on-site

2. What is Relevance?

The relevance of a website’s content is particularly important for search engines. The term ‘relevance’ describes the extent to which the content of a website corresponds to the search term used. It can affect a website’s ranking in the search results, for a given search term.

If you’re selling coffee filters, you must not go off topic and talk about juicing machines. Go for the search terms that your potential customers are searching for. “Disposable paper coffee filters” could be a good choice for a keyword for a coffee-filter vendor, but “coffee maker parts” might not work. You would be confusing yourself, your to-be customers, and the search engines. Your relevance would get hurt, hence you ranking would get hurt too.

Ask yourself, how relevant is your page content to the keyword query of your visitor? You can make your site more relevant to searchers by optimizing the different on-page factors discussed in Part III. They include your site’s meta tags, headings, body text, and other content.

3. Google will reward you for being relevant.

According to Google’s official blog, their goal is simple: to give people the most relevant answers to their queries as quickly as possible.

relevance-to-users-reward

Maintaining your site’s relevance may lead to more clicks, and a higher position in search results. When Google changed its algorithm last February 2011, they began promoting sites with reports, in-depth analyses, and other forms of high-quality, value-adding content. Sites that were deemed irrelevant and invaluable by the algorithm were demoted.

4. How Google determines relevance?

Google displays web pages in their search results based on the authority and relevance of the page. So, how does it determine relevance? According to Neil Patel, it analyzes a page’s content based on several factors, including where and how often you use certain words in that piece of content. You can check out Google’s other ranking factors here.

Let’s move on to your WooCommerce product page.

B. Important Elements for On-Page Optimization

These are the elements that are important for on-page optimization:

1. Customer Reviews

These reviews not only improve your business, they also provide an amazing source of unique content. Internet Retailer reveals that an online store can increase its e-commerce conversion rate by 14-76% by adding product reviews.

Search engine spiders like unique content that is regularly updated, and user reviews are a great way to create more of this on your website. According to data, 88% of consumers trust online reviews as much as personal recommendations. This means that potential customers will be searching for the name of the product plus the word ‘review’, or related words such as ‘ratings’.

Compare these two images on SERPs:

customer-review-SERPS

The organic search results on the left are showing ratings just above the meta tag, while the image on the right doesn’t. So, what determines if ratings are shown on SERPs?

Apparently, sites on the left are using schema markup on their reviews. That is why their ratings occur on SERPs.

In AdWords, they are enabled through the product reviews ad extension. You have to submit your product data to Google, and be a client of selected review websites. Get reviewed by at least 30 unique users, submit your reviews to Google, and have your review extension enabled!

Increased CTR on results pages

Correctly formatted reviews can help increase click-throughs from search engine results pages. In the image below, the addition of star ratings make the first and third results stand out.

increased-CTR

Increased conversion rates

By increasing the chance of a click-through, you’re also increasing the chance for conversion. User reviews can increase trust in your ecommerce site, and can help remove doubts about products.

To collect customer reviews, try the following:

  • Email customers a few weeks after purchasing and ask for a review.
  • Offer discounts or other incentives on their next purchase in exchange for a review.

Don’t worry about negative reviews. Instead, take it as an opportunity to show good customer service. Offer to replace the faulty product or offer a refund.

2. Pagination

Because e-commerce sites are promoting a variety of products, they´re ultimately forced to divide them into multiple pages. This process is called pagination.

If you have product categories that contain thousands of products, make sure that all of them are indexed and regularly crawled. Google has some good instruction on pagination with rel=“next” and rel=“prev”.

Pagination affects two critical elements of search engine accessibility:

Crawl Depth: Google demands best practices, wherein spiders should reach content-rich pages in as few clicks as possible. If you have too much paginated content, Googlebot won’t travel through all of them. It won’t be able to index the final pages.

Duplicate Content: Search engines want to show only a single URL for a piece of content. If pagination is not implemented correctly, it may cause duplicate content problems. This will cause some confusion for the Googlebot, especially during search queries.

3. Page Speed

Google announced that website speed would begin having an impact on search ranking. Apparently for Google, a poor performing website results in a poor user experience. It’s enough reason for a website to gain less promotion in search results.

A user is not going to wait for your product pages to load, so you should care about site speed. Any delay is enough reason to make your customers leave. This converts to lost revenue, which can hurt your bottom-line.

There are several ways to optimize your WooCommerce site’s speed. You can read all about it here.

4. Search Option

Even with a good navigation structure, there are users who will just prefer to search. That’s why a search box has become an essential element of e-commerce sites.

Using your search feature, you can track your customers’ searches using CMS or Google Analytics. What phrases are they using? Does your site return good results? Is your search function working for singular and plural keywords?

search-option

Monitor the number of people who search and then leave straight away. What prevents them to go through the checkout process? Try including special offers related to the search, and see if it lessens your bounce rate. The data you have collected will help you improve your website and customer experience.

5. Product Description

It is very important to make your product descriptions unique. For retailers, don’t just rely on the manufacturer’s brochure. If you do, then you’ll have the same content as hundreds of other retailers. Make it unique and engaging.

Product descriptions shouldn’t just describe your products, product descriptions should sell them.

Here’s how:

Focus on your ideal buyer

If you focus on a huge group of buyers, you may end up addressing no one at all. Imagine your ideal buyer and consider how you would speak to him if you were selling your product face-to-face. Does he appreciate a good humor?

ThinkGeek starts their product description as:

think-geek

Entice with benefits

A consumer always wants to know what’s in it for them. What are your product’s features and specifications? Know how to highlight the benefits.

entice-with-benefits

Methodhome highlights the powergreen action of their all-purpose cleaner, wherein grease and grime don’t stand a chance!

6. Business Information

To optimize your business information, make sure that it’s complete and accurate.

Phone number: this can actually inspire trust. If a phone number is shown, it gives customers the impression that you can provide customer support if ever they encounter some problems with the purchase.

Company details: this is especially helpful if you’re trying to target local markets. If you give Google some location signals, it can help your location keywords rank.

7. Social Sharing

Are you happy with how social share buttons work on your website? To maximize the benefits, social share buttons need to be optimized.

social-sharing

What’s an optimized share button?

It’s a share button that automatically generates a shareable message with custom information for your brand.

Here’s an example of an optimized Tweet:

Notice that the tweet has the brand’s Twitter handle @jcrew.

brand-on-Twitter-handle

Customizing your share buttons let your readers share useful information, and help you control brand messaging at the same time. You’re making it easy for your visitors to share your products on their social media profiles.

We all know how social media connects people who value each other’s opinions. People who see content being shared by their friends, family, or colleagues will think that it’s something worth checking out. This means more traffic to your site!

You can place social share buttons…

  • After the point of purchase on a confirmation type page
  • Email follow up and correspondence
  • After a review has been published – give the reviewer the option to share their review

V. Conclusion

team

With these steps, you can start optimizing the pages of your online store. If you want to do this by yourself, there are plenty of SEO tools given in this article to help you optimize your rankings. Nevertheless, don’t be shy to reach out to a professional for help. On the other side of the coin don’t try and outsource this completely, no one understands your products like you; an internal team member with intimate knowledge of the products and target market needs to be involved.

If on-page optimization is done right, you will see an increase in quality traffic, which will lead to more conversions and repeat visitors.

Keep in mind that Google constantly updates their algorithms, which also means you have to be up-to-date with your strategies. It may require a lot of work, but the benefits are worth it.

Filed Under: SEO For E-Commerce Tagged With: 404 error, conversion optimization, Google Analytics, Google Webmaster Tools, keyword research, redirection, SEO strategy, SEO tools, site speed optimization, social media

4 Steps to Creating Better Customer Personas for Online Stores

July 27, 2015 By John Leave a Comment

Not everyone is your customer. So, before spending thousands of dollars on your marketing campaigns, it’s important to know who you are trying to reach.

Creating customer personas should be the first step to any marketing campaign.

What you will learn:

  • How to increase sales using customer personas
  • How to create customer personas without breaking the bank?
  • Case studies on popular brands’ success and failure.
  • How to use your customer persona to 10X revenues?

To learn more, keep reading.

Susan, David, Matt, Monica, or John – one of these personas can be your customer. Consider them hypothetical representations of your target audience’s fears, favorite places online, and motivation to purchase your product.

If you’re like many small business owners who don’t have the means to hire a full-blown marketing team, it’s up to you to identify what makes your customers tick. Here is what we have done for our customer personas at Wooassist.

According to eMarketer’s latest forecasts, e-commerce sales will top $7 trillion by 2025.

With many ecommerce stores found on the web today, coming up with an effective marketing campaign can help a company get ahead of the competition.

Why Do Some Marketing Campaigns Succeed And Others Fail?

marketing-fail

It’s very important for marketers to put themselves into the shoes of their target audience. Companies that know how to think like, feel like and behave like their potential customers have the definite advantage.

It’s not a new technique.

Think of your favorite book author or screenwriter. When working on a new character, they write about every possible detail, from that character’s life, background and thought process.

Why Creating Customer Personas are Important?

Customer personas are becoming increasingly useful not only for large companies, but also for smaller online retailers. It’s now possible to have ultra-targeted ads and communications.

Take a look at Facebook’s advanced targeting when it comes to their advertising:

facebook-targetting

One can target a very specific audience. You can base it on a customer’s location, age, language spoken, education level and interests. To do this effectively, a company needs to define their customer personas.

Case Study 1: Subway’s Jared

Subway, a popular fast-food franchise for sandwiches, named their fictional persona Jared. He is an overweight American who wants an easy-to-follow, affordable diet plan with lots of choices and familiar foods.

subway

When Subway has to make a marketing decision, they first ask, “Would Jared want this?”

This buyer persona helped Subway redefine itself as a healthy place to eat, and they reorganized its menu to highlight its low-calorie meal options.

So, are you ready to revamp your advertising?

If you’re planning to start an e-commerce business, or already have an existing one, it’s time to discover the concept of Customer Persona, and how it can help you grow success.

Step 1: Meet Your Potential Customer

Personas are fictional, generalized characters built from the real words of real consumers. They incorporate the various goals, needs, and observed behavior patterns among your real and potential customers.

It is not merely a description.

More than a one-dimensional profile, it delves more on the specific attitudes, concerns and criteria that drive prospective customers to choose you, or your competitor. When you have these insights, you have the knowledge to align your marketing decisions.

SUSAN is one example of a customer persona.

Watch the video below:

Before going through the basic customer persona template, it’s important to know where to get all the information you need – sources to help your persona take shape.

Take a look on these three places:

  1. Site analytics.
analytics

Take advantage of your site’s analytics. It’ll allow you to see what led your audience to your site, and even the device they used. Take note of where they came from, the keywords they’ve used, and how long they’ve spent on your site.

  1. Social Media.
social-media

They call it ‘social media listening’. Twitter, Facebook, LinkedIn, YouTube, etc. – explore on the different social media platforms to find your potential customers and get to know them. What are their questions, or common problems? How can your products or services be the solution?

  1. Surveys and interviews.
survey

Personas will become more useful if they’re based on interviews, or surveys, gathered from the buyers themselves, customer service interactions, and even sales people. These data can reveal a deeper insight into a customer’s goals and values.

Components of a Customer Persona

persona-components

When creating your persona, you need to address include several of its components. Take a closer look at your customer base. Identify both ‘good’ and ‘bad’ customers to get a more rounded understanding.

Let’s go through the ABCs of creating your customer personas:

Name.

It may seem unnecessary, but giving the persona a name is essential. It makes the persona closer to resembling a real person. It will also be easier to refer to your persona, instead of having to refer to it as a broad idea.

Background.

This includes the basic background information, including demographics and psychographics. Age, gender, location, family life, likes and dislikes, and location – these data will help you understand the motivations of your audience when it comes to navigating.

Goals.

Remember SUSAN – what was her goal when looking for a product? It’s to get the best price. Setting goals for your persona helps in identifying the results they want. Do they shop by price? Do they want to find a vendor they can work with quickly?

Online Skills.

How comfortable is your character online? Understanding their technical skills lets a business build its website in a way that customers can navigate with ease. It tells you how your audience interacts with your brand.

Platform.

What platforms are they using to get to your website? Your website should have a responsive design, so it can render correctly in any device. Including this in your persona ensures that your website is optimized.

Step 2: Create Your Customer Persona

Once you really get to know your customers, you will be able to make a more meaningful connection. Using a combination of raw data and educated guesses, which can include demographics and behavior, you will be able to create a client persona that portrays your model customer.

Give Your Persona a Name

It can be whatever you choose. Humanize it – give it a real name and even a photo. This psychological detail allows a marketer to see his products from the persona’s perspective.

persona-name

GardenWare does a good job of identifying their customer persona by creating two distinct profiles of their customers.

Job, role, and company.

The best resource for these data is from surveys or interview results. Build surveys that include a field for job title, or type of business.

Demographic information.

analytics-1

For this section of your template, don’t just rely on your best educated guesses. You can get some insight from Google Analytics and survey results.

Five dimensions available include Age, Gender, Affinity Categories, In-Market Segments, and Other Categories.

Affinity Categories identifies users in terms of lifestyle. In-Market Segments identifies users in terms of their product-purchase interests. On the other hand, ‘Other Categories’ provides a more specific, focused view.

analytics-2

Google Analytics can also reveal the interests of your site’s visitors. Once you know their interests, you can come up with more customer-oriented posts and ads, in any platform.

analytics-3

For data which are not found on your analytics, you can check on your survey or interview results. Make sure to ask the right questions to get the most accurate responses.

Goals, Obstacles, Values and Fears.

To determine objectives, customer interviews will be of great help. As you identify these data, also come up with your solutions in order to help them meet their goals and overcome their challenges.

goals

Marketing Message.

After creating your fictional buyer, tailor your marketing message by identifying words that are likely to gain their attention. Make an effort to find out what triggers them to make a purchase. Common buzz words may include coupon, bargain, and sale.

marketing--message

How Many Do You Need?

You don’t have to minimize a thousand clients into just one representative. Ideally, there should be about 3 to 5 buyer personas for each business. These personas will be changing along with the growth of your store. You’ll have to review them from time to time.

Modern consumers are smarter. They know when they’re being manipulated.

poor-content

With a poorly-written content that’s all ‘sales talk’, that’s exactly what you’re making them feel. Be strategic and relate to them more as ‘human beings’. You’ll need a persona template, which you could apply in your marketing campaigns.

Case Study 2: MailChimp Persona Research

mailchimp-persona
Fred. MailChimp’s ideal user

Let’s take a look at MailChimp’s persona research. Their objective was to ‘find out who really uses MailChimp’. They believed that what they needed was a clear idea of their current users, to better empathize with them.

Here’s the process of their research:

  1. They interviewed stakeholders in order to identify who uses MailChimp. They were given the same characteristics – smart, self-reliant, and techie. Thus, they came up with the customer persona ‘Fred’.
  2. As for their next step, they ranked their pool of active users by industry. It was found that a huge number of MailChimp customers were represented by the nonprofits, education, and the arts.
  3. Subjects from popular industries were identified and interviewed. Customers were met at their workplaces, in different locations of North America and Europe. Data gathered also included the workplace’s environment, the customer’s emotional state, etc.
  4. Findings were organized and analyzed, and MailChimp discovered a lot of similarities across different roles or types of customers.
  5. MailChimp ended up with five archetypical personas, which they used as guides in developing MailChimp. The last step was sharing the outcome with the team. So, they created posters that now adorn the walls of their HQ.
Step 3: Put Your Persona to Work

Done with your customer persona? Great!

Now, it’s time to put those personas to work. Here are ways for you to start using them in order to make smarter marketing decisions.

Post Social Updates in Their Language.

social-media

When you post social updates, use the language your buyer persona uses. Is your persona a stay-at-home mom, or the head of the human resources? Speak like how you’d talk to someone in real life. Doing so can make your brand relatable.

Create Their Favorite How-To Blogs.

Even Google reminds online marketers to create relevant, educational content. With customer personas, you will be able to create content that makes a more meaningful connection. Write about the solution to their problems.

Customize Your Keyword Strategy.

Part of creating your persona is knowing their challenges. What’s the phrasing they’ll most likely use to search for solutions? Take this opportunity to customize your SEO, optimize content, and target keywords your buyer persona uses.

keyword-strategy

Create Offers That Can Solve Their Problems.

What does your target audience want help with? Since you have identified your customer persona’s fears and common obstacles, you will be able to offer effective solutions. This will mean more leads!

Align Campaigns With Your Persona’s Lifestyle

Is your buyer persona a night owl, or more of a morning person? What’s his or her daily lifestyle nuances? Let’s say your target audience goes on a vacation every summer. You can align your campaigns during that month.

campaign-personal-style

Apply Technology They Know How to Use.

Asking your customers to use a technology type that they aren’t comfortable using is not really a smart move. Take for example – making them download a mobile app when they don’t have a smartphone. Again, the platform they’re using is an important component to consider.

apply-technology

Mold Sales to Your Persona’s Decision-Making.

Is your buyer persona the budget conscious type? During the buying cycle, what information does he or she need to go through with the sale? This is a crucial information which can help your sales.

Case Study 3: JC Penney’s Big Mistake

JCP

JC Penney Corp. is a well-known chain of American mid-range department stores based in Texas. In June 2011, the company announced that they’ve hired Ron Johnson as CEO. He was the man in charge of Apple’s profitable retail stores, dubbed as Steve Jobs’ acolyte.

In just a month of his being CEO, Johnson suggested a radical rebranding.

Johnson

The plan was to create a more youth-oriented Penney, getting rid of its addiction to price promotions. The outcome was disastrous. JC Penney totally abandoned their existing customer personas. They have alienated traditional customers, without attracting new ones.

Around 16 months later, Johnson was out. Penney lost $1 billion during his one full year as CEO. After Johnson was gone, the company restored its past philosophy.

Ron Johnson admitted that he didn’t understand what his customers wanted. He didn’t take into account what drove JC Penney customers to shop.

How to Use Customer Personas

how-to-use-customer-personas

Don’t make the same mistake as Ron Johnson did. By clearly defining your buyer personas, you’ll have a much better idea of who, how, and where you should be marketing to achieve the greatest level of success.

Demographic data can help you target your ads, and psychographic information can help you create more engaging campaigns.

Step 4: Keep them on Target

Google always reminds us to keep our content fresh. One of the best ways to do that is keeping your customer personas on target.

How to keep your customer personas on target?

This means that you have to always keep their problems and concerns top of mind. You need to write directly to and for your buyer personas. Use them to modify and improve your marketing strategies.

Re-examine and Refresh.

It’s a competitive world out there. Make sure that your customer personas accurately reflect your target audience’s current life situation and purchasing needs. Do this on a regular basis. Put it in your calendar as necessary.

refresh

Prioritize Conversations with Customers.

It wouldn’t hurt to browse your blog and social media accounts and read customer comments. Include both positive and negative feedback. Doing so will provide your business with some fresh insights.

Use the Best Data Resources.

Google Consumer Surveys, Quora, Mechanical Turk, and other similar sources can help supplement your current data. Put them to good use in order to keep your personas fresh, and on target.

Google-survey
Google Consumer Survey

Add and Delete Personas.

The marketplace is ever evolving. In the months to come, there may be a need to add new personas and delete those who can no longer help. Personas are working tools that should be aligned to the present and the foreseeable future.

Visualize Your Audience.

You can either assign a photo to your customer persona, or keep photos of actual customers where you can see them. They’ll represent your target personas and remind you that you’re creating content for real people.

visualize

Popular Brands That Totally Get Their Buyer Personas

Do you ever buy products from the same brand, and stopped to think, ‘They totally get me’? It’s obviously a company that gets their target audience. Let’s take a look at some companies that totally “get” their buyer personas!

piece-of-cake

Seventeen Magazine

Believe it or not, Seventeen started shaping their customer personas back in the 1950s. The first buyer persona they’ve made was named Teena. They’ve based it on survey data from teenage girls and their mothers.

Seventeen Mag described Teena as the ‘High School Girl who has a peck of problems’.

seventeen

“She’s what older folks call an awkward adolescent — too tall, too plump, too shy — a little too much of a lot of little things. But they’re big things to Teena. She writes her favorite magazine for the tip-off on the clothes she wears, the food she eats, the lipstick she wields, the room she bunks in, the budget she keeps, the boy she has a crush on.”

Seventeen may have adjusted to the modern world, but its content still caters to girls like Teena, who have problems with their diet, boys, and dating. We can say that Seventeen has successfully channeled what was going on in high school girls’ minds.

Apple’s iPad 2

ipad2

When Apple launched its iPad2, the campaign was no longer geared towards consumers in general. Instead, Apple identified their customer persona as the on-the-go business professional who needs access at stock options, investment portfolios, etc.

They’ve promoted their iPad 2 into a device for a business professional who wants to make their job more effective and efficient.

JetBlue

jetblue

JetBlue finally took advantage of social media to reach a younger group of audience. The company’s buyer persona is now the low-budget traveler, who wants a comfortable yet affordable solution to flying.

fly-like-a-boss

They even tweeted their campaign ‘Fly like a BOSS’, and as expected, quick responses from their target audience were achieved.

Procter & Gamble

P&G

Procter & Gamble is known for the thousands of products they provide for households. And, one of their personas is the one who’s in charge of shopping for these items – moms!

One of their most unforgettable campaigns happened in 2012, which showed an ad dedicated to the Olympics. They called it ‘Raising an Olympian’, wherein the company focused on a mother’s role in her child’s success. Who can resist such a heart-moving story?

Conclusion

success

At the end of the day, you want to increase conversion rates and make more sales for your online store. And, creating buyer personas is an essential part of building a successful marketing strategy. You just have to know where, when and how to use it.

For your website.

Because of your customer persona, you will be able to craft a better user experience on your online store. You will be able to generate content that speaks directly to each persona, giving them solutions, instead of just generic content.

For your sales.

Your sales pitch is an important factor to your ecommerce conversion rate. It’s the last thing a customer reads before hitting the ‘buy now’ button. Customer personas can give ideas regarding the motivation, and psychology, behind the purchase.

For your content marketing.

You already know what type of articles your customer persona reads. Thus, you can create blog posts for your target audience. This makes your content relevant. It’ll attract more leads since you’re offering information they want, and they can actually use.

For your advertisements.

You may even use personas to optimize your PPC campaigns. Apply the same keywords your customer persona uses to make your ads more relevant. You can place banner ads on websites that your customers frequent. This will definitely improve your CTR.

Now that you have this information, you have the chance to make your marketing campaigns more effective. Don’t be afraid to meet your customers. The next time you launch a promotion, you can ask yourself the question…

‘Would Susan or Matt be interested in this news?’

Filed Under: How-To Articles Tagged With: customer persona, e-commerce, Google Analytics, how-to, keyword research, LinkedIn, marketing strategy, social media, Twitter

How to Build an Ecommerce Roadmap in Under 3 Hours for a ROI of $1000’s

February 16, 2016 By John 1 Comment

Ecommerce-Roadmap-in-Under-3-Hours-for-a-ROI-of-$1000’s

Objective of the Blueprint

My goal for this post is to educate retailers, on exactly what they need to have as the foundation of their website, to build a strong digital strategy on successful online store on top of.

This is an action document. Every philosophy is followed by a list of action steps.

There is nothing new here, we have merely taken the best advice from top web design firms and condensed it into an actionable post. If you were to spend 20k plus at a prestigious web agency these are the sort of questions they would address in the pre-contract and kick-off phase of the project.

Invest Just 3 Hours for a ROI of $1000’s

time-invest-roiI recognize the opportunity cost of your time and I wholeheartedly believe in delegating as much as possible. But this 3 hours is not one of those times, the reality is it will take someone else much longer than you to do this because the information is already in your head. If you can allocate just a few hours of your time you will end up with a website brief worth 1000’s of dollars.

You will be able to take this brief to a number of web agencies and be a highly sought after client. The biggest challenge web agencies have is a client not providing them with the information they need to do their job. If you present this finished document to them they will love you and you will likely get a much better rate.

Some of these questions may feel repetitive or as though you have answered them 100 times before. Trust this process in the knowledge that all high end web design firms insist on this type of documentation, known as the “Discovery Phase”, and build $2000 plus into the project price to extract this information out of their clients.

If you have a business or marketing plan and some of these questions may have already been addressed, by all means use that as a reference. The critical thing is that you have all the information in your “Website Blueprint”.

Your Business Objectives

Whats-Your-StoryThe very start of the website blueprint is to identify why you have or want a website in the first place. Your website should be the core of your marketing, not a separate entity. As such, your website objectives need to be the core of your business objectives.

I’m going to throw you in the deep end and run a list of questions that in time you should be able to answer. Don’t worry, these questions are not designed to be answered right now. They are just meant to get your thinking going.

  • What specific reasons do you have for owning a website?
  • Are you not really sure, but see everyone else has one and don’t want to miss out?
  • What would life look like if you didn’t have a website?
  • What % of income is generated from the site?
  • What % of leads is generated from the site?
  • If improvements were made to your website what increase in these percentages could you expect?
  • What does a successful website look like to you?

Now list the top three business objectives of your website. Here are some examples.

  • Be found on Google.
  • Sell Products.
  • Actively generate leads.
  • Pre-qualify clients.
  • Show we are an authority in our particular niche/segment.
  • Resource to describe the services you offer.

Branding

BrandingYou probably already have some sort of visual branding such as a logo with a color scheme and brand or trading name. It will be a wise investment to spend 30 minutes looking at these and assessing if they still fit the business objectives you are trying to achieve.

Grab some of your marketing assets, e.g. print brochure, letter head, business cards, existing website, and have these in front of you while you go through the rest of this section.

Who are you? What do you do? Who do you do it for?

When a customer visits your website for the first time, you have only a few seconds to answer these questions. The words you use are only one way to address this, There are a lot more subtle cues such as the color, images and font type you use.

  • Who are you?
  • What do you do?
  • Who do you do it for?

Before answering the above questions I want to take you through an exercise.

Answering these questions below first will assist in uncovering the personality of your brand. They may feel a bit weird, but try and see it through.

  • If your website was a car, what make and model would it be?
  • If your website was a cookie, what sort of cookie would it be?
  • 10 – 20 Words that describe the business.

On a scale of 1-5, 5 being my business is most like this word, rank the following words.

Thats-my-Business

  • Feminine
  • Masculine
  • Young
  • Mature
  • Luxury
  • Economical
  • Modern
  • Classic
  • Playful
  • Serious
  • Loud
  • Quiet
  • Simple
  • Complex
  • Subtle
  • Obvious

Target Audience for the Website

If you could have 10 new customers today, but they all had to be a clone of one of your existing customers, who would the existing customer be?

The best way to find that existing client is to identify who is the most profitable, gives you the least amount of grief, is a joy to work with, refers you to new business, pays on time and who you would genuinely like to have more of.

Describe your ideal client. *Some things to consider.

  • Your-Ideal-CustomerInvolved in what industry/business
  • Title
  • Income bracket
  • Education level
  • Lifestyle
  • Social circle
  • Recreation activities
  • Type of car they drive

Now you can answer:

  • Who are you?
  • What do you do?
  • Who do you do it for?

Positioning

The main thing about positioning is you have to take a position. If you try and be all things to all people you will be nothing to everyone. Here are some different ways to position yourself.

  • Industry Segment.
  • Geographic. Position yourself as the local expert.
  • Price. Expensive or budget.
  • Process. Demonstrate your process is better and more organised.
  • Customer service.

The previous exercises will help. Now you know who you are and who you want to serve, it’s now time to present yourself exactly as you want to be seen.

  • What is your niche, specialty, or position in the market?
  • What makes you different from your competitors?
  • What are your strengths that can give you a competitive edge?
  • What is your Unique Selling Proposition (USP)?

Now you are ready to create a positioning statement. Fill in the blanks below:

A [Your Company] client is someone who wants […………………………….] and recognizes our specialized focus in […………………………].

Content Audit

You now need to do an audit of what assets you have that will affirm your position in the market. These include:

businessman-write-laptop

  • Images
  • Videos
  • Articles
  • Interviews
  • Tutorials
  • Whitepapers
  • Case Studies
  • Portfolios
  • Testimonials

If they are already on your existing website, that’s great. The questions then are. “What is there?” and “Are they being used as effectively as possible?”

Eventually every piece of content on your site will need to be reviewed and updated as necessary. But for the moment, just taking stock will do. At a glance you will be able to:

  • See what assets you have
  • Rate their quality
  • Rate their relevance to your position in the Market.
  • See what areas you will need to increase your investment

Call to Action

Now you have identified what assets you have and what you need. Go back to your list of three business objectives for your website and spend a minute to review them and see if they are still relevant now that you have refined your position in the market.

Now with these objectives in mind what are the top three actions you want users to take when they visit your site?customer_shopping-cart

Here are some ideas:

  • Buy a product
  • Phone you
  • Browse your services
  • Fill out the contact/quote request form
  • Look at your portfolio
  • Give you their email address
  • Like your Facebook page

These top three actions need to be the most prevalent items on the main pages of your site visitors are coming to. You can find out which pages on your site visitors are landing on from Google Analytics.

Fulfilling Website User Needs

Users come to your site with specific tasks in mind. You need to identify what these are and then present them with choices that fulfill their needs at the same time as meeting your own business objectives.

  • Why would people visit your website?
  • What tasks do they want to complete when they are at your website?

There are a number of core functionalities most web users expect when they go to a web site, these are:

  • Contact
  • Services/Products Offered
  • About Us
  • FAQ

Contact Page

contact-us_small-iconsYour contact page is the page your customer sees after they have made a significant mental shift in their decision making process. The moment they click on the contact page they become more invested in you and your brand.

The way you approach this will depend on the personality of your brand and the services you offer. Here are a few options.

Serious. Just the facts.

Let people know where they are on the page with a “Contact Us” heading. Followed by; address, phone number, email, and trading/office hours (if applicable).

A map, either an embedded map or just a link to your address on Google maps.

Simple Contact Form including fields for:

  • Name
  • Email
  • Phone
  • Postal Address
  • Inquiries

Prompt the User to Think About Their Purchase.

If the product/service you sell is more involved and has multiple options and additional purchasing criteria, you can encourage your visitors to invest time and energy into getting somewhat emotionally involved about their potential purchase with you. You can add fields like:

  • Type of Project
  • Budget – If you can’t profitably serve projects under a certain amount you can use this as a filtering process by having a drop down and not offering budgets under $X
  • Timeline

If the project requirements are more detailed than a few fields it will be worth considering a separate page titled “quotation request” or “project planner”.

Add Some Personality to the Contact Page.

Add a big background image. This could be a recent project, a photo of the team, or an aerial view of your office.

  • Some fun or cheeky text, e.g. For a good time call …………………
  • Encourage the client to contact you through social media channels.

Products/Services Offered

Your category page, or pages, acts as a quick link for users to see the details of what you do and just as importantly don’t do.

It is important that the home page, portfolio and about page only give snap shots of what you do, so that the user does not get overwhelmed with details, and instead can get a feel of your positioning in under the 3 seconds you have their attention for.

The category page is your opportunity to go into the detail that you have intentionally held back on the home page, portfolio and about pages. Visitors clicking deeper into your site that get to your category and products pages have requested this information, so will spend slightly more time looking at it.

Photographer-Camera_SLRThey still won’t spend as much time as you think, or want, so use of sub-headings and thumbnail images is critical. 90% of people won’t read the body copy. It needs to capture the viewers’ attention in a matter of seconds. This is achieved by allowing the photos to tell the story.

Don’t take the photos on your phone. You at least need a good quality camera and preferably someone that knows what they are doing with it. If you don’t have someone with these skills you should hire a professional photographer.

Is there anyone on the team with a good quality camera that has some training in photography?

FAQ

What are the 5-10 most common questions you get asked? Wouldn’t it be nice not to have to answer these as often? Wouldn’t it be nice for your clients not to have to ask? And what about the ones that are too shy to ask? Could you be missing out on a lead?

It’s a simple and easy process and most web users interested in you will appreciate it.

About Us Page

About-Us_BusinessmanUse this opportunity to go deeper into establishing your position in the market. Review the answers to your questions from the positioning exercise and back this position up here.

This page should be kept reasonably brief and it’s a good opportunity to link to other areas of your site like:

  • Products/Services
  • Case Studies
  • Team member profiles
  • Blog
  • Whitepapers
  • Testimonials

Viewable on All Devices

mobile-devices-tablet-androidIt is estimated that over half of website visitors will be viewing your site first from a mobile device. If your website is not “responsive” to all screen sizes you could be losing important leads before you even begin.

Responsive design is the practice that allows a website’s pages to reformat themselves depending on which device they are being displayed on. This ensures that whatever screen size the user is viewing your website on it will remain user-friendly.

There is no excuse now for small business sites not to be responsive.

Sales Funnel and Lead Capture

People buy from other people they know, like and trust. The object of lead capture is to get your leads into your know-like-trust funnel, and the best way to do that is by giving them incredibly valuable information over time via email. Yes, boring old email.

The Hero’s Journey

Time-for-change_DoorLuke Skywalker was living a simple life as a farmer on the planet Tatooine. He knew there was more opportunity out there in the universe and through a series of events he was called by a message from the princess. At first he resisted, but then his mentor Obi-Wan Kenobi showed up and guided him.

This story structure has been used over and over again. The Matrix is another good example, with Neo and his mentor Morpheus. You can use this story structure to develop your buyer’s journey.

Most of you reading this will have something to sell online in firms with less than a 10-person staff. You have some knowledge of digital marketing and can’t deny you need a strong web presence. There are a number of things you think might benefit your business like:

  • Increase in online sales
  • Blogging
  • Weekly Newsletters
  • Social Media

And generally engaging at a deeper level with your customers via an online strategy.

But how to execute all these moving parts into a cohesive system that does not take all your time or cost the earth is a bit of a quandary. You are resistant to throwing 20-30k to what you don’t understand well enough to monitor, control and be guaranteed a return on your investment.

How am I doing so far?

Wooassist offers a service that is affordable and may solve a lot of your challenges. Instead of selling you our core offer straight away we present this article that guides you through the fundamentals of an online store.

There is nothing here that sounds too farfetched; just some common sense, down to earth advice. And by the time you finish reading this article, you will be much more confident and prepared to outsource some assistance for your online store.

Now Your Buyers Journey

Where Are They Now?

Going back to your ideal client. Where are they now? What problems and challenges are they trying to solve?

Start with the End in Mind.

What do you want them to ultimately do? What do you want to ultimately sell them? Is it a commodity product, a project with X budget or an ongoing maintenance contract?

Bridge the Gap.

It’s your job to guide them from where they are now to where they can be knowledgeable enough in your process and confident enough in your expertise to pay for your service.

Identify the time line from interest to purchase for the niche you are in and then list the information your client needs over this time period to get them to know, like and trust you.

This doesn’t have to be complicated; a simple 2000 word report to get their email address followed up by 5-10 pre-written automated emails could increase your sales by 50%.

You can get into more of these details later. For the moment, all I want you to do is a quick brain storm and come up with 3 potential topics for an eBook or whitepaper.

Ongoing Correspondence

Email-Ongoing-CorrespondenceThe 5-10 pre-written automated emails are called email auto responders. They are not “Buy Now”. Like dating, we are asked in for “coffee” at some stage, but usually not the first date. And it’s always better to be asked than to ask.

The email auto responders add to the value of the report. They prompt your subscriber to think about working with your firm without blatantly stating it.

After 5-10 emails it might be appropriate to offer a gateway product. It’s much easier for a customer to give you $1000 if they have already given you $100 and feel like they got value out of it. And it’s much easier for them to sign a 10k contract if they have gotten value out of $1000.

A gateway product could be a preliminary design, a consultation or an educational product like a series of video tutorials.

What gateway product/s could you offer?

Search Engine Optimization (SEO)

SEO-Search.Engine.OptimizationGoogle’s business model is to return the most relevant search results so people keep using them to search online. Google is very good at correctly assessing the most relevant websites and have hundreds of criteria to determine their rankings.

There is no longer a magic bullet. The answer is to have a well-rounded website built on a best practice code base that offers the content your users are searching for in an interesting and engaging way.

 Search Terms

What terms are your ideal client using when searching for your products or service?

They may not be the same terms that you use.

Make a list of the 5-10 phrases that you think your ideal client will be searching and then play around with creating synonyms, abbreviations, plurals, past tense, present tense, verbs nouns, etc. From one word “Shoe” we can get: shoes, footwear, runners, joggers, walkers and probably many more.

You will not rank for shoe, so it’s keyword “phrases” that we are looking for that will attract your ideal client. E.g. Comfortable walking shoes. The words need to be compared to other variants like comfy trekking footwear.

For the moment we are just looking to brainstorm, down the track you can compare these terms and phrases in Google Trends and the Adwords keyword tool.

To go the extra mile you can do a short-term Adwords campaign for a few hundred dollars testing all these key phrases. The data you get from the Adwords campaign will tell you what are the most commonly searched terms and what terms generate the most engagement on your site. You can measure this by bounce rate, pages visited and time on site.

Help Google Find You

Magnifying-GlassYou can assist Google by basically labelling your content. Everything on your site can be labelled by what’s called meta data. Meta data is not visible to the user, but helps Google web crawlers identify what your site is about. All good website platforms like WordPress have this baked in to make it very easy to add “meta data” to any page, image or link on your site.

On its own, meta data won’t do much to get you in the rankings. It needs to be accompanied with relevant content that backs up what the meta data is saying your site is about. Your content needs to have your keywords in it, plus synonyms and related words. If you are genuinely writing about the topic you want to rank for then this should happen naturally.

Let Google Know you are Relevant and an Authority

Having links to your site from other relevant websites is still the number one way to rank highly in Google. It’s just a lot harder now to game the search results. A few years ago it was possible to create these links yourself and trick Google into thinking you were popular, but Google has made it its mission to recognize “un-natural” links and have been very successful in this. The best way moving forward is to create content so good and useful that people will link to it from their site and will share it with their friends on social media.

For more detailed information check these links.

http://moz.com/beginners-guide-to-seo

http://static.googleusercontent.com/media/www.google.com/en//webmasters/docs/search-engine-optimization-starter-guide.pdf

Noticed I linked to them because they are highly valuable and useful.

The irony is you will rank high in Google when you no longer need to. If you create the great content that Google wants you to, and people are sharing your content, then you will be getting a lot of traffic to your site without the help of Google.

Local Geographic Focus

A lot of companies operate within a geographic boundary. Google Places is a great free service that you can sign up for and will increase your chances of ranking on the first page in the Google Maps section, which is right up the top of the search results.

http://www.google.com/business/

You can also increase your chances of getting ranked in Google places for specific searches for your local area by writing articles that relate your service to the needs and uniqueness of your local area.

Social Media

Social media pages can become gateways to obtaining new clients and maintaining good relationships with your existing clients.

Scrabble_Social-MediaThe most important social networks to consider are:

  • Facebook
  • Twitter
  • LinkedIn
  • Google+

If your business relies heavily on visual media, then the following might also be considered:

  • Instagram
  • Youtube
  • Pinterest

How to Start

Once you have signed up for and created your social media profiles and pages, you can start getting followers or subscribers.

First off, try getting your own social media friends and connections, as well as your existing clients to like and follow your pages.

The next step is to create content that your targeted social media users will be interested in. These could be interesting photos, stories, articles and even recent info in your industry.

If you have created useful and interesting content, your followers will start sharing them with their own networks and this creates a chain reaction of sharing and get more people to see your content. If these people are interested in what your business offers, they will like your page and increase your social media presence.

It is also a good idea to provide links to your social media profiles directly on your website and email signatures.

Building Brand Awareness

Your social media profiles and pages give users an alternative glimpse from your website of what your company is all about. Give your profiles and pages an identity and real human voice that your ideal clients can relate to and who they would want to work with.

With that said, however, do not simply talk tirelessly about yourself. People use social media for connecting with others. They do not want to be simply marketed to.

Building Relationships

Web-tablet-social-mediaThe main purpose of creating a social media presence is to build and nurture relationships with your existing and previous customer base. Your social media profiles and pages can serve as a means for people to contact you and you can and should promptly reply to these inquiries as well.

If you keep your business at the forefront of your customers’ attention in social media, you will be the one they contact when they need to acquire your products and/or services once again.

Best Practices

  • Post content that is relevant to your industry like recent industry news.
  • Post content that interesting or informative to your audience like tips and tricks to home renovation.
  • Follow similar social media pages in your industry.
  • Be a part of the community. Interact, share others’ posts and respond to others’ interactions.
  • Make use of a human voice. Avoid sounding too corporate or salesy.
  • Observe social media etiquette. Your social media identity defines your brand identity.
  • Depending on your audience, post 1-4 short updates daily or 1-2 important announcements every week.

Social Media Tools

To save your time, there are multiple tools, free and paid, that can help automate your social media campaigns.

  • Hootsuite (https://hootsuite.com/)
  • Buffer (https://bufferapp.com/)

Conclusion

Start-Up_PlanningIf this is the first time you have read this, congratulations. Now go through it again and invest just three hours to build a really solid foundation for what is to become your website strategy.

If you have answered the questions, even with your best guesses, then congratulations. You have just developed a really solid platform for building a website strategy and put yourself miles ahead of your competition.

What to do now?

Collate your answers from this blueprint into an “Online Blueprint Document.” The time it takes you will pay dividends many times over.

Regardless of what you sell online there are 101 tasks you can outsource. Whether you choose a full service agency, do it yourself, or something in between like what wooassist.com offers, communication is the key and this doc will get your vision clearly stated and set the foundation for any web developer/designer relationship you have in the future.

Filed Under: How-To Articles Tagged With: best practices, conversion optimization, customer persona, LinkedIn, marketing strategy, social media, Twitter, Wooassist, WordPress, WordPress SEO

How to Set Up WordPress SEO by Yoast for WooCommerce

March 26, 2015 By John Leave a Comment

How to Set Up WordPress SEO by Yoast

The WordPress SEO plugin by Yoast with over 16 million downloads is easily one of the best plugins that you need to have on your website. Whether it’s a personal blog, an e-commerce store, or a company website, you should have this plugin. In fact, many WordPress developers have WordPress SEO by Yoast in their list of plugins to install each time they create a new website. Many of you may already know a bit (or a lot) about SEO and that’s okay. That just means you’ll make better use of this plugin. And for those that don’t know much about SEO, don’t worry. The plugin is user friendly. I’ll walk you through all the functionalities so you’ll know how to set up WordPress SEO by Yoast for WooCommerce.

Installing WordPress SEO by Yoast for WooCommerce

To install the plugin, head over to the plugin developer’s website. Once there, download the plugin and upload it at the plugin page of your WordPress Dashboard.

You can search for the plugin on the plugin repository by going to your WordPress Dashboard. Click on “Plugins” and then “Add New”. From there just use the search bar to search for the WordPress SEO plugin and click on “Install Now”.

SEO Plugin Especially for WooCommerce

For WooCommercestore owners, getting the premium Yoast WooCommerce SEO plugin is a worthwhile buy. When used with the WordPress SEO plugin, you can better optimize your WooCommerce store. It enhances the existing Open Graph and Twitter Card enhancements in the WordPress SEO plugin. It will also optimize your sitemap for an ecommerce store setup, among other things. For a guide on how to set this up, check out this post.

Optimizing Product Pages for SEO for WooCommerce

The single most important function of the WordPress SEO plugin by Yoast is its ability to help you optimize your blog posts and pages for SEO. That includes WooCommerce products. WooCommerce products work just like posts/pages so it is the same procedure. So when I say page or post, the same applies to WooCommerce products.

Optimizing posts/pages is easy enough. You can do it right after you finish creating the post/page in WordPress. When you’re on the post or page, just scroll down and there will be a section named “WordPress SEO by Yoast”. On the General tab, you’ll see a Snippet Preview. This is how your post/page will show up on the Google search results page. And the fun part is that you can edit how your post will show up. First off, you set a focus keyword. This should be the keyword that you want your blog post or page to rank for. What you should be aiming for is to have this focus keyword in:

  • the title of your article
  • in the body of the content especially in the first paragraph
  • and the meta description which you can set in the field where it says meta description

If you got that all right, you should be seeing all green below the focus keyword that you set.

post-optimization

You can also click on the Page Analysis tab to get more information and other suggestions to improve your post/page. You don’t have to follow all the suggestions. But following everything will help increase the quality of your post/page.

page-analysis

You can tweak a bunch of other settings under the Advanced tab so feel free to change them as you see fit. You can even change how your post would appear when it gets shared on social media under the Social tab.

Optimizing WooCommerce Product Categories for SEO

woocommerce-product-categoriesSimilarly, you can also optimize WooCommerce product categories for SEO. Just go to “Products” and click on “Categories” Edit the category that you want to optimize. When you scroll down to the bottom of the “Edit Category” page, you’ll see a section called Yoast SEO Settings. Fill in the SEO Title and SEO Description fields and click on Update.

optimizing-product-categories

Unlike when optimizing product pages, you don’t get to set a focus keyword. However, you can still target a keyword by including the keyword in the SEO Title and SEO Description fields. You should also put it in the Category Description field above the Yoast SEO Settings section.

Note that not all themes are able to display product category description on the category page but if your theme supports this function, the text that you put will appear on your product category page.

product-description

Verifying Your Website with Search Console

Verifying your website with different Google Search Console tools is important if you want your site crawled. It will have your website crawled by spiders. I don’t mean actual spiders. I mean search engine spiders that index websites on different search engines. Verifying with different webmaster tools can be a complex process but this is made easy with the WordPress SEO plugin.

Linking with Social Media Profiles

You can connect your website with your social media pages with the WordPress SEO plugin. You can do this by going to “SEO” and then clicking on “Social”. Here there are three tabs: Facebook, Twitter and Google+.

How to Connect Facebook

Linking Facebook to your site allows you access to Facebook Insights. If you already have a Facebook page, you just need to get the URL of your Facebook page. Copy the URL and then paste it where it says “Facebook Page URL”. You can then set the administrators for your page by clicking on Add Facebook Admin. If you are an advanced user, you can tweak a bunch of other settings. When you’re done, just click on “Save Changes”.

facebook

How to Set Up Twitter Cards

Do you use Twitter? Have you ever seen links in Twitter that show a snippet of the page that it links to? That’s called a Twitter card and you can enable that on your website using WordPress SEO. The usual thing is that enabling Twitter cards would call for you to add some lines of code to your header. But WordPress SEO eliminates the need for that.

twitter

How do you do this? On the Social section of the plugin, click on Twitter. Fill in your Twitter username on the appropriate field. Specify the kind of Twitter card that you want to have then click on “Save Changes”. You’re not done yet. You still need to confirm your Twitter card. Head over to this link. Specify the URL and click on “Preview Card”. After that, click on “Request Approval” and fill out the form. Finally, click on another “Request Approval”.

Soon, you’ll be able to see Twitter cards on your Twitter links.

The premium YoastWooCommerce SEO plugin will further help you optimize your Twitter Cards if you have that.

How to Connect Google+

To connect your website with Google+ means setting your Google+ profile as the publisher of your content with the “rel=publisher” markup. “Rel=publisher” is an authorship markup which connects websites to Google+ pages (not personal profiles).

To connect your Google+ company page, head over to the “Social” section of the plugin and click on Google+. Fill out the field with the URL of your company page on Google+ and click on “Save Changes”.

google+

You might have heard of “rel=author” which links the content to the Google+ profile of the author. When implemented in the proper way, “rel=author” should show a snippet of the content with a photo of the author in the SERPs page. If you’re a writer and you’re hyped by that, I’d hate to burst your bubble but “rel=author” is no longer supported by Google. You can read more about it here.

Improving Sharing on Pinterest

Pinterest is another social media platform that’s worth mentioning. It has great potential for e-commerce stores. Why? Because Pinterest is image-based. The YoastWooCommerce SEO plugin makes sharing on Pinterest more worthwhile. After setting Twitter products and Schema Open Graph additions, your pins on Pinterest will start to show in a different way. In most cases, WooCommerce product will show up like posts. But with the plugin configured, your products will show up as “products”. They will show product related information such as price and variations.

Implementing Sitemaps with WordPress SEO

In a nutshell, sitemaps communicate with search engines to let the latter know when there are changes to the website. There are a lot of plugins that lets you create a sitemap. If you are already using the WordPress SEO plugin, just use the built-in sitemap module. Looking for another plugin just add an extra load to your server.

sitemaps

To get your sitemap, go to the plugin’s “XML Sitemaps” tab and then tick on the first box to enable sitemaps and click on “Save Changes”. There are a bunch of settings that you can tweak. You can have a look at them and change them as you please. They are pretty much self-explanatory.

You also might want to get the WooCommerce SEO plugin, which was mentioned above a couple of times. This removes some unnecessary bits from your sitemap in automatic fashion.

Check out our post on how to create a sitemap for your WooCommerce store to learn about sitemaps and other means of creating it.

Permalink Settings

Permalink settings all have to do with your URLs. I would not recommend changing any of the settings here but you are free to check them out and change them as you please.

Enabling Breadcrumbs with WordPress SEO

Breadcrumbs, when enabled, helps users identify where they are on your website. It also helps search engines determine your website’s structure. See the image below.  Where the yellow arrow is pointing at, that’s the breadcrumbs.

Enabling breadcrumbs on your website is simpler than snapping your fingers. Just go to SEO and then click on Internal Links. You should see a box that says “Enable Breadcrumbs”. So just tick that box and save. There are a few settings that you can tweak so just change them up as you need.

breadcrumbs

Did we miss anything? Or do you have any questions about the WordPress SEO plugin? Let us know in the comments.

Filed Under: How-To Articles, SEO For E-Commerce Tagged With: blog, breadcrumbs, content marketing, Google Webmaster Tools, Google+, how-to, navigation, optimizations, plugins, SEO tools, social media, Twitter, WooCommerce, WordPress, WordPress SEO, XML sitemap, Yoast

Let us support your online store so you can manage your business

Get started today

Get 2 Hours of FREE SUPPORT

We are so confident that you will love our services that we will give you your first 4 hours at a 50% discount

That’s 4 hours for only $75

BUY NOW

Free eBook

5 Things Every Online Store Can Fix On Their Website In The Next Week To Increase Sales

Quick Links

  • How it Works
  • Pricing
  • Blog
  • Contact
  • About Wooassist
  • My Account
  • Checkout
  • Privacy Policy
  • Cookie Policy
  • Terms and Conditions

Wooassist

Australia:
59 Luke St.
Hemmant QLD 4174

Philippines:
San Miguel St.
Poblacion, Iligan City 9200

Connect

     

Copyright © 2026 · Wooassist

Yours FREE!

5 Things Every Online Store Can Fix On Their Website In The Next Week To Increase Sales